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Inspired by BWs experience with MSI, but less eloquent.
With my imminent return to Oz I have had to deal with Telstra, like CG they are the only viable telecoms in Cairns. 1st step was to get the cheapest phone possible and a temporary modem, buying them only takes money so it worked perfectly.
The nightmare starts when you actually need to deal with their web site. When you purchase a burner phone you need to give ID and email details (they don't want these phones used by criminals after all), this registers you in their system.
So now I need to add credit to the devices so I log on to ther site.
Enter email and password - I did not give them a password when I registered at the shop!
Get lost password - enter email and DOB - email and DOB do not match existing in the system.
Get lost user id - repeat previous step
Notice a chat option and connect with a robot
After a bunch of canned responses I get a human.
Andrew has the ability to grab canned responses from a select and add personal touches to the response - cherrily informs me the he'd love to help.
I mention the modem and he instantly passes me to another team who deal with hardware, completely ignoring the fact that I still need to log on - his area of incompetence.
After waiting for 20 minutes for a response (something about a new release of the iPhone overloading their system) I give up in disgust.
Unlike BW mine is not a happy ending as I still can't log on to their site.
I hate Telstra - CG come back I need someone to commiserate with!
Never underestimate the power of human stupidity
I recently got Telstra prepaid. At times call goes directly in message bank without ringing the phone. I talked to the tech support. I have a brand new smart phone but because I bought it outright from another outlet it is not compatible whit their network apparently so I was suggested to take a trip to their store and they can fix it for me to make it compatible with their network. I asked if they can guide me over the phone but no that is not possible only option is go to the shop. ( Tech support is only offloading problem to someone else) . I went to the shop and tech support there looked at the phone and said all settings looks OK so I cannot do anything because Telstra has not tested this model with their network. What a disappointment.
In my opinion Telstra as a company has reached a tipping point where it can no longer provide a better support. Only thing that concerns them is how can they maximize their profit with the least amount of investment.
Zen and the art of software maintenance : rm -rf *
Maths is like love : a simple idea but it can get complicated.
Lately, I seem to have developed an uncontrollable urge to curse anytime my cellphone rings, beeps, or vibrates as these tend to indicate that someone, somewhere, needs something right away! I'm old enough to remember the days before 'the leash'! Sure, I could just turn it off, but then I'd have to explain my 'absence' to those who feel that it's somehow bad manners to ignore them for even a day!
To combat the automatic swearing, I'm going to try using alternate words like we do here!
Yesterday I wandered down the stairs to make dinner, saw the bathroom light on and figured my gf was in the bathroom. Suddenly there was a knock on the door and I cursed, saying to my gf (supposedly in the bathroom) "[curse] Who can that be?". I opened the door and discovered my gf had locked herself out because she went outside to clip her fingernails (hence why the bathroom light was on -- to get the fingernail clippers.)
If there's a moral to that story, you'll have to figure it out.
I take it that interruptions of any sort are universally a pita!
Exactly. The most common knock on the door comes from Jehova Witnesses. I normally don't mind that actually, I seem to have a high tolerance for people when they're courteous about sharing their religious beliefs, but in this case it would have been bad timing.
The previous knock on the door was a cop asking me if I had seen anything regarding a break in in the town court across the street (the irony.)
Before that, my "friend" who dropped by, really bad timing, and only drops by when she needs a few bucks. Don't ask.
I've learnt just to ignore it. And when they complain about not responding just say I was doing something where I couldnt hear the phone, like mowing the lawn, And yes, it does take all bloody weekend to mow them
Usually the person on the other end of the phone is the master in a sense...be it a boss that you depend on for a salary, a client you depend on for a check, or a significant other you depend on for ... well, you fill the blank here.
I have the perfect 'sorry I can't help' solution. Find a nearby pool, lake sea or ocean and go swimming; for hours.
Yesterday I had a very pleasant 1 hour swim across a bay in crystal clear water with not a sound but the occasional laughter from the beach. I also figured out why a module I'm working on keeps deading.
At work (and occasionally anywhere else) my phone is on quiet... I check calls ans messages when it suits me...
I do not care if someone thinks it is not polite... I do not want to be polite, I want to do my job (or other important things, here and now)...
Skipper: We'll fix it. Alex: Fix it? How you gonna fix this? Skipper: Grit, spit and a whole lotta duct tape.