This is a pretty common request from a support tech (one of several variations). They're giving you an opportunity to solve the problem by plugging the darn thing in without feeling like a complete moron for wasting everybody's time. You'd be surprised at how often that's the problem.
You just got someone who did know when to move on.
I've been throught this scenario so many times with the cable modem support monkeys. When they ask me to do something, I just pause a couple of seconds and say, "Ok, it's done", and then we move on to the next item on their script. There's not much point in arguing with the monkeys, they're only doing what they've been trained to do in order to get a piece of banana.
So, just to play devil's advocate because I have nothing better to do than go to bed, there's a teensy-weensy possibility that whoever wrote those idiotic diagnostic steps was thinking of those really super-duper surge protectors that are actually battery backup systems and, not being really totally super-duper, use a power inverter that puts out a square wave instead of a nice clean sine wave.
On the same subject, when my LCD monitor was dying the first time around before the warranty expired, they had me going through hoops to see what the cause was. They asked me to plug it into another power outlet which I wasn't about to do. I said I did anyway. Then they asked me how many colored stripes I see. I said seven for the rainbow. She said yes, that's right, it's almost dead. Woohoo! Lying paid off. They sent me a new one the next day or two.
I know the feeling, on average I have to make 2-3 such calls every month.
Our digital tv provider sucks (and the router even more), usually I do the same as several people already said.
I just sit down in my couch (about 3meters away from the damn box) and tell them 'yes try'd it, still doesn't work'.
After their script they then connect you to the 'specialist' who does some stuff at his end (don't know or care what) and all off the sudden my tv works again (I think the company has a problem with cutting people off bye mistake, and yes I pay my bills on time ).
That's funny, whenever our StarChoice sat receiver goes catywampus and we have to call they always ask that "is it plugged directly in the wall" question. We have it plugged into a very good quality UPS, I always lie and say yes to get to the actual diagnostics part of the call.
I think they ask this because a lot of cheap power strips may not provide a proper ground or something.
"Creating your own blog is about as easy as creating your own urine, and you're about as likely to find someone else interested in it." -- Lore Sjöberg
It's funny the things you take for granted. I remember my father once had a student who was the son of a chief of some amazonian tribe.
Absolutely EVERTYTHING was a first for him. First time in a car, on a plane, saw TV for the first time, in the student bar (for the first taste of beer) Then it started snowing. Apparently this guy (around 20 years old) just walked outside and stared up at the sky as the snow came down, eyes moist, with a reverential look on his face. Then, he turned, marched back intot he bar where my Dad was sitting, smiling, and said "It's bloody cold out there!".
(That's an 'M')
It's called "hail" and it's fairly harmless, unless you're out walking in it without a hardhat.
When I lived up in the mountains it sometimes would hail in July, dropping the temperature by 60 degrees in a few minutes. Then it would snow for a while. After that the sun would oome back, the snow would melt, and things would get back to normal fairly quickly. I miss that. Here it just stays hot and miserable all summer long...
"A Journey of a Thousand Rest Stops Begins with a Single Movement"
Some of the biggest natural disasters (in terms of material cost) have been hailstorms here in Sydney, chunks of ice as large as cricket balls. One I remember fell across a rather large swathe of the city . We were in the ground floor of a two story building and still had hail damage! My boss ran out to try and put his car under cover. He copped a cricket ball to the neck and nearly passed out...
Smug Git Dan Brown has announced the release of the sequel to The Da Vinci Code.
Set in Washington and based on freemasonry, it sounds like the novel was delayed until he had stolen all the details from National Treasure 2.
(Why not, he stole from The Holy Blood And The Holy Grail)
No further details are forthcoming, usually a bad sign, I suppose this will be a complete load of brown arse water like his other books.
It will undoubtedly be a best seller, but that does not indicate quality!
(qv John Grisham)
It will also become an overly long and ultimately unsatisfactory film.
"I am always serious about what I do, not necessarily about how I do it."
Apparently I'm in his target demographic; I enjoyed reading his books, after watching the movie a few times to figure out what was going on. On the other hand, perhaps the cinematographer and composer deserve most of the credit for my enjoyment of the movie.
If a user has Google Chrome installed, visiting an attacker-controlled web page in Internet Explorer could have caused Google Chrome to launch, open multiple tabs, and load scripts that run after navigating to a URL of the attacker's choice. Such an attack only works if Chrome is not already running.
Anyone who gets this done, is insane IMO. But, I'd consider it, not to use as a phone, but for a tattoo that can be erased or changed as needed. For example, it could say my wife's name at home, Iron Maiden at an Iron Maiden concert, Judas Priest at a Judas Priest concert, and I heart Jesus at church.
Driven to the arms of OSX by Vista.
"I am new to programming world. I have been learning c# for about past four weeks. I am quite acquainted with the fundamentals of c#. Now I have to work on a project which converts given flat files to XML using the XML serialization method" - SK64 ( but the forums have stuff like this posted every day )