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GeneralUsers Are Evil PinmemberMehGerbil22-Apr-13 3:16 
You can literally sit in a meeting with a user, look her in the eye and say, "I need a copy of this file as it comes from the bank - DO NOT EDIT IT" and she'll shake her head as if to indicate understanding.
 
The user will then:
1: Download the bank file.
2: Open the comma delimited file in Notepad.
3: Do a find/replace on a few broken values.
4: Save the file.
5: Open it in Excel and change the column order.
6: Delete several rows that are 'gibberish'.
7: Add a few rows that have to be there for it to work properly.
8: Export the file as tab delimited.
9: Attach it to an email with the following message in the body: "This is the file I received from the bank".
 
I had a developer in my office this morning pulling her hair out over this issue because after 6 months of development we are only now getting the actual bank file. Of course, the new file is easy enough to import but the changes the user was making masked a few problem areas that need to now be addressed.
 
The people who know the least about a process are your users.
You'd do better to ask a random stranger.
 
I know my boss has always been critical of my methods but when I go to create a system I usually don't even look at the system I'm replacing or any of it's documentation because that confusing nest of lies will only add 50% to the development time. The reality is that user authored documentation is at best a wild guess and most likely intentional corporate sabotage authored by a demon possessed sadists.
GeneralMessage Removed PinprofessionalEdo Tzumer22-Apr-13 3:32 
GeneralRe: Users Are Evil PinmemberMehGerbil22-Apr-13 3:39 
GeneralRe: Users Are Evil PinmvpOriginalGriff22-Apr-13 3:56 
GeneralRe: Users Are Evil PinmemberMehGerbil22-Apr-13 3:58 
GeneralRe: Users Are Evil PinmvpOriginalGriff22-Apr-13 4:58 
GeneralRe: Users Are Evil PinmemberDan Neely22-Apr-13 9:27 
GeneralRe: Users Are Evil PinmemberDalek Dave22-Apr-13 4:05 
GeneralRe: Users Are Evil Pinmemberryanb3122-Apr-13 4:12 
GeneralRe: Users Are Evil PinmemberDavid Kentley22-Apr-13 4:29 
GeneralRe: Users Are Evil Pinmemberryanb3122-Apr-13 4:37 
GeneralRe: Users Are Evil PinprofessionalNicholas Marty22-Apr-13 4:51 
GeneralRe: Users Are Evil Pinmemberryanb3122-Apr-13 4:59 
GeneralRe: Users Are Evil PinmemberDavid Kentley22-Apr-13 5:16 
GeneralRe: Users Are Evil PinmemberGary R. Wheeler28-Apr-13 0:28 
GeneralRe: Users Are Evil Pinmember Shelby Robertson 22-Apr-13 7:15 
GeneralRe: Users Are Evil Pinmemberahmed zahmed22-Apr-13 9:40 
GeneralRe: Users Are Evil Pinmember Shelby Robertson 22-Apr-13 9:41 
GeneralRe: Users Are Evil Pinmemberahmed zahmed22-Apr-13 9:45 
GeneralRe: Users Are Evil Pinmember Shelby Robertson 22-Apr-13 9:48 
GeneralRe: Users Are Evil Pinmemberii_noname_ii23-Apr-13 0:48 
GeneralRe: Users Are Evil PinmemberMehGerbil23-Apr-13 2:04 
GeneralRe: Users Are Evil Pinmemberii_noname_ii23-Apr-13 3:23 
GeneralRe: Users Are Evil PinmemberMichael T. Bee [ITProf Sempris]23-Apr-13 1:41 
GeneralRe: Users Are Evil PinmemberMichael T. Bee [ITProf Sempris]23-Apr-13 1:43 
GeneralRe: Users Are Evil PinmemberDavid_MacLean23-Apr-13 4:00 
GeneralRe: Users Are Evil PinmemberLuiz Felipe Stangarlin23-Apr-13 4:58 
GeneralRe: Users Are Evil PinmemberDavid_MacLean23-Apr-13 7:45 
GeneralRe: Users Are Evil PinmemberMember 832327623-Apr-13 4:49 
GeneralRe: Users Are Evil PinmemberSeattleC++23-Apr-13 5:51 
GeneralRe: Users Are Evil PinmemberMehGerbil23-Apr-13 8:12 
JokeRe: Users Are Evil PinmemberRafagaX23-Apr-13 6:00 
JokeRe: Users Are Evil PinmemberChad3F23-Apr-13 13:35 
GeneralRe: Users Are Evil PinmemberMember 916705723-Apr-13 23:52 
GeneralRe: Users Are Evil PinmemberBrainiacV24-Apr-13 6:30 
GeneralRe: Users Are Evil PinmemberCHill6028-Apr-13 10:32 

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