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Phone call from someone at Barclaycard fraud dept calls. And says I need to confirm some activity on my account, but first need to go through some security questions.
I stopped him in his tracks and asked how I do I know he is from Barclaycard. He gives me some waffle and then tries to go through security checks. Asked him again, "how do I know you are from Barclaycard?". Still couldn't give an adequate answer so told him I would phone Barclaycard directly.
So I phone barclaycard, ask to speak to the fraud department and sure enough, they had put a lock on my account.
Now the fun began, Security questions. Now the last time I phoned I didn't have the correct answers and ended up having to go into a Barclays branch to confirm my identity. Anyway, sure as sh!t they start by asking "In july, which electronic company did I make a transaction with?" JULY??? I can't remember who I have purchased what from in the last week, never mind July (and could I find a paper statement). So, they moved onto some other questions like, which address is familiar (from a list of 5), then they gave me a name (happened to be my brothers), and asked which age group was that person in, finally gave me a list of female first names and asked did any of them have any relevance.
Getting through that lot, they go on to ask about the transactions, one was a authorisation check for 0 from a major online retailer, the other was a payment into the account, which I had then to log into my current account to find the amount. That was it!
The whole process was just a load of cr@p, from the guys strong foreign accent, and a typical crackly call centre line, to the transaction checks...
I can remember now why I don't use it very often and got another card from another provider!
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