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GeneralDaughters trump Users Pin
Nagy Vilmos22-Apr-13 4:43
professionalNagy Vilmos22-Apr-13 4:43 
GeneralRe: Daughters trump Users Pin
OriginalGriff22-Apr-13 4:55
mvpOriginalGriff22-Apr-13 4:55 
GeneralRe: Daughters trump Users Pin
Clodetta del Mar22-Apr-13 5:11
memberClodetta del Mar22-Apr-13 5:11 
GeneralRe: Daughters trump Users Pin
Argonia22-Apr-13 4:56
professionalArgonia22-Apr-13 4:56 
GeneralRe: Daughters trump Users Pin
MehGerbil22-Apr-13 4:57
memberMehGerbil22-Apr-13 4:57 
GeneralRe: Daughters trump Users Pin
Colin Mullikin22-Apr-13 5:54
professionalColin Mullikin22-Apr-13 5:54 
GeneralRe: Daughters trump Users Pin
Keith Barrow22-Apr-13 5:07
mentorKeith Barrow22-Apr-13 5:07 
GeneralUsers Are Evil Pin
MehGerbil22-Apr-13 4:16
memberMehGerbil22-Apr-13 4:16 
You can literally sit in a meeting with a user, look her in the eye and say, "I need a copy of this file as it comes from the bank - DO NOT EDIT IT" and she'll shake her head as if to indicate understanding.

The user will then:
1: Download the bank file.
2: Open the comma delimited file in Notepad.
3: Do a find/replace on a few broken values.
4: Save the file.
5: Open it in Excel and change the column order.
6: Delete several rows that are 'gibberish'.
7: Add a few rows that have to be there for it to work properly.
8: Export the file as tab delimited.
9: Attach it to an email with the following message in the body: "This is the file I received from the bank".

I had a developer in my office this morning pulling her hair out over this issue because after 6 months of development we are only now getting the actual bank file. Of course, the new file is easy enough to import but the changes the user was making masked a few problem areas that need to now be addressed.

The people who know the least about a process are your users.
You'd do better to ask a random stranger.

I know my boss has always been critical of my methods but when I go to create a system I usually don't even look at the system I'm replacing or any of it's documentation because that confusing nest of lies will only add 50% to the development time. The reality is that user authored documentation is at best a wild guess and most likely intentional corporate sabotage authored by a demon possessed sadists.
GeneralMessage Removed Pin
Edo Tzumer22-Apr-13 4:32
professionalEdo Tzumer22-Apr-13 4:32 
GeneralRe: Users Are Evil Pin
MehGerbil22-Apr-13 4:39
memberMehGerbil22-Apr-13 4:39 
GeneralRe: Users Are Evil Pin
OriginalGriff22-Apr-13 4:56
mvpOriginalGriff22-Apr-13 4:56 
GeneralRe: Users Are Evil Pin
MehGerbil22-Apr-13 4:58
memberMehGerbil22-Apr-13 4:58 
GeneralRe: Users Are Evil Pin
OriginalGriff22-Apr-13 5:58
mvpOriginalGriff22-Apr-13 5:58 
GeneralRe: Users Are Evil Pin
Dan Neely22-Apr-13 10:27
memberDan Neely22-Apr-13 10:27 
GeneralRe: Users Are Evil Pin
Dalek Dave22-Apr-13 5:05
memberDalek Dave22-Apr-13 5:05 
GeneralRe: Users Are Evil Pin
ryanb3122-Apr-13 5:12
memberryanb3122-Apr-13 5:12 
GeneralRe: Users Are Evil Pin
David Kentley22-Apr-13 5:29
memberDavid Kentley22-Apr-13 5:29 
GeneralRe: Users Are Evil Pin
ryanb3122-Apr-13 5:37
memberryanb3122-Apr-13 5:37 
GeneralRe: Users Are Evil Pin
Nicholas Marty22-Apr-13 5:51
professionalNicholas Marty22-Apr-13 5:51 
GeneralRe: Users Are Evil Pin
ryanb3122-Apr-13 5:59
memberryanb3122-Apr-13 5:59 
GeneralRe: Users Are Evil Pin
David Kentley22-Apr-13 6:16
memberDavid Kentley22-Apr-13 6:16 
GeneralRe: Users Are Evil Pin
Gary R. Wheeler28-Apr-13 1:28
memberGary R. Wheeler28-Apr-13 1:28 
GeneralRe: Users Are Evil Pin
Shelby Robertson 22-Apr-13 8:15
member Shelby Robertson 22-Apr-13 8:15 
GeneralRe: Users Are Evil Pin
ahmed zahmed22-Apr-13 10:40
memberahmed zahmed22-Apr-13 10:40 
GeneralRe: Users Are Evil Pin
Shelby Robertson 22-Apr-13 10:41
member Shelby Robertson 22-Apr-13 10:41 

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