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I switched to Arvixe this year and have had only excellent service. I have the hosting service, but I actually only use the email and a folder on the site to hold pics I want to share. I can't think of anything I need a website for, having nothing of interest to say, but I like having email address that doesn't go away every time an ISP gets sold or fails.
I've used Arvixe before, but unfortunately that's the only host I've actually used myself, so I can't really give you a good comparison. But I'll give you my 2 cents.
At that time, I had a website that was poorly built (my fault due to my lack of knowledge then) and it ended up crashing the app pool. I had to call customer service, and the first time around, they answered relatively quickly and were pretty quick in solving the issue. Then it crashed again not too long after, and the second call I had to wait over 20 minutes for a customer service representative. So I guess, their customer service is okay on average if I combine the two call experiences together.
The site I'm using now if I submit a tick it takes from 1-3 days for them to respond and rarely fixes the problem, I just learned to muddle through it.
In the last 6 months I've had occasion where the service has been down for 3-5 days.
I've had mdf files on there system for years and can't delete or copy them to backup because they are locked.
Now the latest is that I use FileZilla to retrieve some files to back them up and it connects but won't give me a listing of my files...just started doing this.
I submitted a ticket 3 hours ago with HIGH priority and haven't heard a thing from them.
I've been pissed in the past and threatened to switch but they somehow always managed to fix it just as I got ready to do it, but I think this time I'm just going to do it even though I am paid up until April of 2014.
And in that same 3 hours I put in a request for information from Arvixe and have received 3 emails addressing all my questions.
Yeah, then for sure you'd find Arvixe better. Service down for anything longer than a day for non-maintenance reasons is just simply unacceptable. I believe they are also pretty active on their customer forums. I would say.. make the switch!
PS: And I also agree with others, money wise they have pretty awesome plans. Their personal class plans you can try for under 10 dollars a month, so you can always switch again if you didn't like it.
Yesterday I woke to find my domain unreachable, so when I got to work I started a chat with Arvixe tech support. That lasted about 5 minutes because the ISP at work is so lousy that I couldn't maintain a chat connection. When I got home, everything was working perfectly, and I had an email from the tech support rep I had tried to chat with, asking if there's another way we can connect in order to solve the problem, and explaining that there was a problem with the server I'm hosted on which they expect to solve shortly. That was from about 10 minutes after I gave up chatting. I replied and was immediately answered, in detail, about what event caused the short outage, and a 'thank you' for my patience. This was a different tech, but he knew exactly what the other guy had been working on, and asked me to get back to him immediately - directly - if the problem came up again.
That's far more responsive and professional behavior than I've received from any other hosting service, including the ones we've paid big buck$ to at work.
Will Rogers never met me.
Last Visit: 31-Dec-99 18:00 Last Update: 29-Sep-16 21:32