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GeneralRe: Sneak preview of my upcoming article... Pin
Kornfeld Eliyahu Peter22-Feb-14 20:58
professionalKornfeld Eliyahu Peter22-Feb-14 20:58 
GeneralRe: Sneak preview of my upcoming article... Pin
CarefulCoder22-Feb-14 21:16
professionalCarefulCoder22-Feb-14 21:16 
GeneralRe: Sneak preview of my upcoming article... Pin
Mycroft Holmes22-Feb-14 22:24
professionalMycroft Holmes22-Feb-14 22:24 
GeneralAnother Excel 2013 oddity Pin
Dalek Dave22-Feb-14 15:32
memberDalek Dave22-Feb-14 15:32 
GeneralRe: Another Excel 2013 oddity Pin
Dave Calkins22-Feb-14 16:08
memberDave Calkins22-Feb-14 16:08 
GeneralRe: Another Excel 2013 oddity Pin
SoMad22-Feb-14 16:15
professionalSoMad22-Feb-14 16:15 
GeneralRe: Another Excel 2013 oddity Pin
DaveX8622-Feb-14 17:46
memberDaveX8622-Feb-14 17:46 
GeneralRe: Another Excel 2013 oddity Pin
hayrob22-Feb-14 20:25
memberhayrob22-Feb-14 20:25 
GeneralRe: Another Excel 2013 oddity Pin
OriginalGriff22-Feb-14 20:36
protectorOriginalGriff22-Feb-14 20:36 
GeneralRe: Another Excel 2013 oddity Pin
Dalek Dave23-Feb-14 1:20
memberDalek Dave23-Feb-14 1:20 
GeneralRe: Another Excel 2013 oddity Pin
OriginalGriff23-Feb-14 1:34
protectorOriginalGriff23-Feb-14 1:34 
GeneralRe: Another Excel 2013 oddity Pin
JimmyRopes23-Feb-14 2:44
memberJimmyRopes23-Feb-14 2:44 
GeneralExpressing self Pin
Madhava Verma Dantuluri22-Feb-14 15:27
memberMadhava Verma Dantuluri22-Feb-14 15:27 
GeneralRemote desktop support vs. self-help solutions Pin
kmoorevs22-Feb-14 10:22
memberkmoorevs22-Feb-14 10:22 
Rarely these days do I ever get a support call where a customer has attempted to find the answer to their question or problem before calling. It seems that the spirit of discovery and 'figuring things out on one's own are a thing of the past. Sniff | :^) As programmers, we are supposed to alert users when something goes wrong, ideally in terms they can understand, and with some guidance on how to resolve the problem. We often take great pains to create effective alerts/prompts/messages/documentation for end users so they can resolve their own issues and not have to call the support line. The best documentation in the world is worthless if users don't read it, and that seems to be the case more and more these days. Once customers (or family members) have clicked the 'Easy' button (remote desktop) and been able to sit back and relax while I take over their systems, they seem to become hooked. It quickly becomes the first impulse when they have questions or don't understand something. While I try to use the situation to educate/train them/me, some users call with the same issues/requests repeatedly.

It makes me wonder which statements may be true.
a) People are becoming dumber. They really don't know how to find their own answers. Remember F1, you might, but most don't.
b) People are becoming apathetic. They really don't care if other help options are available. They have your number, and they know you have the answer. Besides, they have paid a support contract and support means training right?
c) People are becoming lazy. They see the Help buttons in your program, and know you have online resources, but can't be bothered with having to read a document! D'Oh! | :doh:
d) People are becoming smarter. Feign a) and you can get someone to do your thinking for you.

My brother in-law has asked for some time this weekend to help figure out why his 3 year old laptop is 'so slow' and shows 'not responding' all the time. Sounds like a job for 'CleanMyPC.com'! Laugh | :laugh: This is the guy who was unhappy when he couldn't figure out how to set his email font to comic sans.
"Go forth into the source" - Neal Morse

GeneralRe: Remote desktop support vs. self-help solutions Pin
Nicolas Dorier22-Feb-14 10:54
professionalNicolas Dorier22-Feb-14 10:54 
GeneralRe: Remote desktop support vs. self-help solutions Pin
Anders202022-Feb-14 11:40
memberAnders202022-Feb-14 11:40 
GeneralRe: Remote desktop support vs. self-help solutions Pin
Nicolas Dorier22-Feb-14 12:12
professionalNicolas Dorier22-Feb-14 12:12 
GeneralRe: Remote desktop support vs. self-help solutions Pin
Richard Andrew x6422-Feb-14 11:50
memberRichard Andrew x6422-Feb-14 11:50 
GeneralRe: Remote desktop support vs. self-help solutions Pin
Nicolas Dorier22-Feb-14 12:09
professionalNicolas Dorier22-Feb-14 12:09 
GeneralRe: Remote desktop support vs. self-help solutions Pin
OriginalGriff22-Feb-14 10:57
protectorOriginalGriff22-Feb-14 10:57 
GeneralRe: Remote desktop support vs. self-help solutions Pin
tgrt22-Feb-14 11:16
membertgrt22-Feb-14 11:16 
GeneralRe: Remote desktop support vs. self-help solutions Pin
BillWoodruff22-Feb-14 12:29
memberBillWoodruff22-Feb-14 12:29 
GeneralRe: Remote desktop support vs. self-help solutions Pin
Nicolas Dorier22-Feb-14 13:12
professionalNicolas Dorier22-Feb-14 13:12 
GeneralRe: Remote desktop support vs. self-help solutions Pin
kmoorevs22-Feb-14 14:50
memberkmoorevs22-Feb-14 14:50 
GeneralRe: Remote desktop support vs. self-help solutions Pin
jschell24-Feb-14 8:38
memberjschell24-Feb-14 8:38 
GeneralRe: Remote desktop support vs. self-help solutions Pin
_Maxxx_22-Feb-14 15:35
professional_Maxxx_22-Feb-14 15:35 
GeneralRe: Remote desktop support vs. self-help solutions Pin
jschell24-Feb-14 8:31
memberjschell24-Feb-14 8:31 
GeneralRe: Remote desktop support vs. self-help solutions Pin
kmoorevs24-Feb-14 9:38
memberkmoorevs24-Feb-14 9:38 
GeneralSweden vs Canada in the Hockey final Pin
Jörgen Andersson22-Feb-14 9:10
professionalJörgen Andersson22-Feb-14 9:10 
GeneralRe: Sweden vs Canada in the Hockey final Pin
PJ Arends22-Feb-14 11:34
professionalPJ Arends22-Feb-14 11:34 
GeneralRe: Sweden vs Canada in the Hockey final (Don't read until you've seen the match) Pin
Jörgen Andersson23-Feb-14 5:02
professionalJörgen Andersson23-Feb-14 5:02 
GeneralProgrammer Humor or ??? Pin
Ed Gadziemski22-Feb-14 6:46
professionalEd Gadziemski22-Feb-14 6:46 
GeneralRe: Programmer Humor or ??? Pin
Mike Hankey22-Feb-14 7:29
memberMike Hankey22-Feb-14 7:29 
GeneralRe: Programmer Humor or ??? Pin
PIEBALDconsult22-Feb-14 11:28
memberPIEBALDconsult22-Feb-14 11:28 
GeneralRe: Programmer Humor or ??? Pin
Madhava Verma Dantuluri22-Feb-14 15:25
memberMadhava Verma Dantuluri22-Feb-14 15:25 
GeneralGood intentions badly managed and delivered......Schooling Pin
DaveAuld22-Feb-14 0:03
protectorDaveAuld22-Feb-14 0:03 
GeneralRe: Good intentions badly managed and delivered......Schooling Pin
_Maxxx_22-Feb-14 0:23
professional_Maxxx_22-Feb-14 0:23 
GeneralRe: Good intentions badly managed and delivered......Schooling Pin
Marc Clifton22-Feb-14 5:00
protectorMarc Clifton22-Feb-14 5:00 
GeneralRe: Good intentions badly managed and delivered......Schooling Pin
Garth J Lancaster22-Feb-14 13:58
memberGarth J Lancaster22-Feb-14 13:58 
GeneralDilbert of the day 22/02/2014 Pin
Mohamad M. Mohamad21-Feb-14 21:04
memberMohamad M. Mohamad21-Feb-14 21:04 
GeneralRe: Dilbert of the day 22/02/2014 Pin
CDP180222-Feb-14 15:05
memberCDP180222-Feb-14 15:05 
GeneralWow Pin
Rage21-Feb-14 20:11
professionalRage21-Feb-14 20:11 
GeneralRe: Wow Pin
Mohamad M. Mohamad21-Feb-14 22:57
memberMohamad M. Mohamad21-Feb-14 22:57 
GeneralRe: Wow Pin
OriginalGriff21-Feb-14 23:21
protectorOriginalGriff21-Feb-14 23:21 
GeneralRe: Wow Pin
Mohamad M. Mohamad21-Feb-14 23:26
memberMohamad M. Mohamad21-Feb-14 23:26 
GeneralRe: Wow Pin
OriginalGriff21-Feb-14 23:47
protectorOriginalGriff21-Feb-14 23:47 
GeneralRe: Wow Pin
Mohamad M. Mohamad21-Feb-14 23:51
memberMohamad M. Mohamad21-Feb-14 23:51 
GeneralRe: Wow Pin
OriginalGriff22-Feb-14 0:01
protectorOriginalGriff22-Feb-14 0:01 
GeneralRe: Wow Pin
_Maxxx_22-Feb-14 0:16
professional_Maxxx_22-Feb-14 0:16 
GeneralRe: Wow Pin
Mohamad M. Mohamad22-Feb-14 0:22
memberMohamad M. Mohamad22-Feb-14 0:22 

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