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For lazing about and discussing anything in a software developer's life that takes your fancy.
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GeneralRe: Another Excel 2013 oddity PinmemberDaveX8622-Feb-14 17:46 
GeneralRe: Another Excel 2013 oddity Pinmemberhayrob22-Feb-14 20:25 
GeneralRe: Another Excel 2013 oddity PinprotectorOriginalGriff22-Feb-14 20:36 
GeneralRe: Another Excel 2013 oddity PinmemberDalek Dave23-Feb-14 1:20 
GeneralRe: Another Excel 2013 oddity PinprotectorOriginalGriff23-Feb-14 1:34 
GeneralRe: Another Excel 2013 oddity PinmemberJimmyRopes23-Feb-14 2:44 
GeneralExpressing self PinmemberMadhava Verma Dantuluri22-Feb-14 15:27 
GeneralRemote desktop support vs. self-help solutions Pinmemberkmoorevs22-Feb-14 10:22 
Rarely these days do I ever get a support call where a customer has attempted to find the answer to their question or problem before calling. It seems that the spirit of discovery and 'figuring things out on one's own are a thing of the past. Sniff | :^) As programmers, we are supposed to alert users when something goes wrong, ideally in terms they can understand, and with some guidance on how to resolve the problem. We often take great pains to create effective alerts/prompts/messages/documentation for end users so they can resolve their own issues and not have to call the support line. The best documentation in the world is worthless if users don't read it, and that seems to be the case more and more these days. Once customers (or family members) have clicked the 'Easy' button (remote desktop) and been able to sit back and relax while I take over their systems, they seem to become hooked. It quickly becomes the first impulse when they have questions or don't understand something. While I try to use the situation to educate/train them/me, some users call with the same issues/requests repeatedly.
 
It makes me wonder which statements may be true.
a) People are becoming dumber. They really don't know how to find their own answers. Remember F1, you might, but most don't.
b) People are becoming apathetic. They really don't care if other help options are available. They have your number, and they know you have the answer. Besides, they have paid a support contract and support means training right?
c) People are becoming lazy. They see the Help buttons in your program, and know you have online resources, but can't be bothered with having to read a document! D'Oh! | :doh:
d) People are becoming smarter. Feign a) and you can get someone to do your thinking for you.
 
My brother in-law has asked for some time this weekend to help figure out why his 3 year old laptop is 'so slow' and shows 'not responding' all the time. Sounds like a job for 'CleanMyPC.com'! Laugh | :laugh: This is the guy who was unhappy when he couldn't figure out how to set his email font to comic sans.
"Go forth into the source" - Neal Morse

GeneralRe: Remote desktop support vs. self-help solutions PinprofessionalNicolas Dorier22-Feb-14 10:54 
GeneralRe: Remote desktop support vs. self-help solutions PinmemberAnders202022-Feb-14 11:40 
GeneralRe: Remote desktop support vs. self-help solutions PinprofessionalNicolas Dorier22-Feb-14 12:12 
GeneralRe: Remote desktop support vs. self-help solutions PinmemberRichard Andrew x6422-Feb-14 11:50 
GeneralRe: Remote desktop support vs. self-help solutions PinprofessionalNicolas Dorier22-Feb-14 12:09 
GeneralRe: Remote desktop support vs. self-help solutions PinprotectorOriginalGriff22-Feb-14 10:57 
GeneralRe: Remote desktop support vs. self-help solutions Pinmembertgrt22-Feb-14 11:16 
GeneralRe: Remote desktop support vs. self-help solutions PinmemberBillWoodruff22-Feb-14 12:29 
GeneralRe: Remote desktop support vs. self-help solutions PinprofessionalNicolas Dorier22-Feb-14 13:12 
GeneralRe: Remote desktop support vs. self-help solutions Pinmemberkmoorevs22-Feb-14 14:50 
GeneralRe: Remote desktop support vs. self-help solutions Pinmemberjschell24-Feb-14 8:38 
GeneralRe: Remote desktop support vs. self-help solutions Pinprofessional_Maxxx_22-Feb-14 15:35 
GeneralRe: Remote desktop support vs. self-help solutions Pinmemberjschell24-Feb-14 8:31 
GeneralRe: Remote desktop support vs. self-help solutions [modified] Pinmemberkmoorevs24-Feb-14 9:38 
GeneralSweden vs Canada in the Hockey final PinprofessionalJörgen Andersson22-Feb-14 9:10 
GeneralRe: Sweden vs Canada in the Hockey final PinprofessionalPJ Arends22-Feb-14 11:34 
GeneralRe: Sweden vs Canada in the Hockey final (Don't read until you've seen the match) PinprofessionalJörgen Andersson23-Feb-14 5:02 

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