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GeneralRe: Dafuk Juss Happened ? PinmvpOriginalGriff2-Feb-13 3:26 
GeneralRe: Dafuk Juss Happened ? Pinmember_Maxxx_3-Feb-13 14:54 
GeneralRe: Dafuk Juss Happened ? PinmemberSoMad2-Feb-13 8:04 
GeneralRe: Dafuk Juss Happened ? Pinmemberloctrice3-Feb-13 3:32 
GeneralRe: Dafuk Juss Happened ? Pinmemberjschell2-Feb-13 8:43 
GeneralRe: Dafuk Juss Happened ? Pinmemberloctrice3-Feb-13 3:32 
GeneralRe: Dafuk Juss Happened ? Pinmember0bx3-Feb-13 9:47 
GeneralRe: Dafuk Juss Happened ? Pinmember_Maxxx_3-Feb-13 15:02 
0bx wrote:
When a customer sends a mail with a few simple questions, he expects you to return simple answers. He doesn't need to hear anymore how much we care about security and how carefully we check the quality of our work before we deploy it. He expects these things to be evident now.

That may be true if you deal with only one or two individuals, but that isn't guaranteed, and each individual needs to be cared for and nurtured.
 

0bx wrote:
Reading through an entire paragraph of fluff, only to find out that you're not sure when exactly you're going to be finished is a lot more annoying than just telling him that directly in once sentence.

It may be so for you, but it is a fact that differently worded replies giving exactly the same news can have drastically different effects on the recipient.
 
"Mrs. Jones? Your cat is dead."
 
vs
 
"Mrs. Jones? I'm awfully sorry to call with bad news, but despite the vet working late into the night, we failed to save poor Pudsy".
 

0bx wrote:
And if the customer isn't a professional, you, as a developer, shouldn't be dealing with him directly in the first place because that's too much of a distraction from your actual work. Your boss should then hire someone who can assist you with these matters.

If only the world was as black and white as you paint it. Without knowing the OP's company, or profession, exactly, they may well be the single technical resource required to do support and development and coffee making. Saying a company should employ someone to deal with 'these matters' is just naive in extremis.
MVVM# - See how I did MVVM my way
___________________________________________
Man, you're a god. - walterhevedeich 26/05/2011
 
.\\axxx
(That's an 'M')

GeneralRe: Dafuk Juss Happened ? Pinmember0bx4-Feb-13 4:10 
GeneralRe: Dafuk Juss Happened ? Pinmemberloctrice4-Feb-13 2:58 
GeneralRe: Dafuk Juss Happened ? PinmemberTheOtherCPian3-Feb-13 21:41 
GeneralRe: Dafuk Juss Happened ? Pinmemberloctrice4-Feb-13 2:57 
GeneralRe: Dafuk Juss Happened ? PinprotectorPete O'Hanlon4-Feb-13 4:36 
GeneralRe: Dafuk Juss Happened ? Pinmemberloctrice4-Feb-13 6:57 
GeneralRe: Dafuk Juss Happened ? PinmemberRage6-Feb-13 1:28 
GeneralRe: Dafuk Juss Happened ? PinprotectorPete O'Hanlon6-Feb-13 1:53 
GeneralRe: Dafuk Juss Happened ? PinmemberH.Brydon8-Feb-13 18:27 
JokeI haven't been able to go to martial arts class for a week now... PinmemberJohnny J.31-Jan-13 22:49 
GeneralRe: I haven't been able to go to martial arts class for a week now... PinmvpMika Wendelius4-Feb-13 5:35 
JokeI was going to make a joke.... PinmemberJohnny J.31-Jan-13 22:47 
GeneralRe: I was going to make a joke.... PinmemberBassam Abdul-Baki1-Feb-13 0:37 
GeneralRe: I was going to make a joke.... PinmemberJohnny J.1-Feb-13 0:47 
GeneralRe: I was going to make a joke.... PinmvpOriginalGriff1-Feb-13 23:58 
GeneralRe: I was going to make a joke.... PinmemberJohnny J.2-Feb-13 7:09 
JokeWeird People Pinmemberihoecken30-Jan-13 0:38 

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