Unable to publish app on google play store

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I am developing an android app for our university. Our university already have it own ERP and i am trying bring all the functionality of ERP to my android app. I have created WEB API with access our university database.

I have added a feature of Caller Identification in our app. If someone call on my phone, and if caller mobile number is saved in our university database (and not saved in contact list of phone), then it will pull name and other detail of this caller and show on phone screen.

For this feature, i read incoming mobile number and match it with existing phone-book of mobile. It it is not in phone book and i send this number to my web api and it will match this number to our university database. If number is found and detail of calling number will show on phone screen.

I have added permission to read phone-book of phone and incoming mobile number from screen in manifest file.

I have added EULA on our application and this will show on screen when first time my application start. User of this app need to click on OK button of this message, then only user will be able to use my app.

Now this functionality is perfectly working on my phone, but when i upload it to Google Play Store, it show RED Exclamatory Symbol saying : 'This app has been removed from Google Play for transmitting user information off device without clearly communicating this to users and obtaining explicit consent. This is a violation of the Personal and Confidential Information provision of the Content Policy. Please review the Personal and confidential help article, then modify your app and resubmit. Additional details have been sent to your account owner's email address.'

Violation of section 4.3 of the Developer Distribution Agreement

Right now my app is in Suspended State on Google Play Store, Please help...

Posted 18-Nov-15 22:25pm

Sanjay Kumar Chitrakar

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OriginalGriff · Accepted Answer · 2015-11-18T22:37:00

Solution 1

We can't help you: you need to talk to Google. I'd start by looking at the "additional details" that they sent to your email, and then work from there.

Posted 18-Nov-15 22:37pm

OriginalGriff

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Sanjay Kumar Chitrakar 19-Nov-15 4:47am

I told him everything on mail but every time they say single things, Show messagebox informing user and get confirmation.

Sanjay Kumar Chitrakar 19-Nov-15 4:49am

this is what i receive from Google Play :

Hi Developers at AKS University, Satna,

I reviewed AKSU1, com.aks.employee, and noticed some policy issues that need to be corrected. If you submitted an update, the previous version of your app is still live on Google Play.

Policy Issue: Your app was rejected for violating the Personal and Confidential Information policy and section 4.3 of the Developer Distribution Agreement.

If the users provide you with, or your Product accesses or uses, user names, passwords, or other login information or personal information, you must make the users aware that the information will be available to your Product, and you must provide legally adequate privacy notice and protection for those users.
Here’s how you can submit your app for another review:

Make the necessary changes to your app.
Review your app to make sure it’s in compliance with the Personal information guidelines and all policies listed in the Developer Program Policies.
Sign in to your Developer Console and upload the modified, policy compliant APK. Make sure to increment the version number of the APK.
Submit your app.
We classify user information including but not limited to, call logs, message logs, email address, phone number, name, social media account information, and contacts as private and confidential information. An app downloaded from Google Play (or its components or derivative elements) which transmits this information off of the device without obtaining the user’s explicit consent is in violation of section 4.3 of the DDA.

As a reminder, you’ve agreed to follow the Developer Distribution Agreement and Google Play Developer Program Policies. Additional enforcement could occur if there are further policy issues with your apps.

If you’ve reviewed the policies and feel this rejection may have been in error, please reach out to our policy support team. One of my colleagues will get back to you within 2 business days.

OriginalGriff 19-Nov-15 5:05am

And?
It's fairly clear that you app is using info that you haven't got the users permission to use when they installed it.
So get the right permissions!

If you don't know how, or thought you did, then "reach out to our policy support team" - we can't magically make Google accept your app, they don't listen to us...

Sanjay Kumar Chitrakar 24-Feb-16 6:28am

thanks sir,