Not exactly sure if this is what you are asking... but I'll give it a shot.
For bug tracking and reporting I've been using Bugzilla
] for a number of years and it works great. There are a number of large companies that use it and they are open source. I host the software on a Linux server so it's nearly always up, almost no down time. The interface is web based so that anyone can report or track bugs from any system (that has access of course).