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What is MSCRM? what's the use )purpose( of it? how is it useful?
 

--thanks
Posted 28-Jan-13 18:53pm
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shabari7 at 28-Jan-13 23:55pm
   
I didn't find posts relevant to this in search results,results are mostly about the step by step installation of CRM only, but my question is not answered...
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Solution 1

I didn't find posts relevant to this in search results,results are mostly about the step by step installation of CRM only, but my question is not answered...
Really?[^]
Plus their site has a lot of details. I am not sure what you searched and read, but you have certainly not gone through the right content.
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shabari7 at 29-Jan-13 0:12am
   
thanks for ur answer, but I am looking for some sort of working scenario in which CRM is employed/adopted
Ankur\m/ at 29-Jan-13 0:21am
   
There are many if you find.
Let me give you one - we have an eCommerce website. The back-end is integrated to MS CRM. So the CSR (Customer Service Representatives) manages the site using a very known interface. for ex to find a customer, you go to contacts and find customer from there, place order for them etc.
I would suggest go to their site and read the articles explaining what you can do with the CRM. You can also search Google/Bing for 'use of Microsoft CRM' and you will get a lot of relevant information. Also check this out - http://www.microsoft.com/business/en-us/resources/marketing/customer-service-acquisition/why-use-crm.aspx
Hope this helps!
shabari7 at 29-Jan-13 0:50am
   
thanq,
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Solution 2

Hi.
 
Microsoft Dynamic CRM is basically a product developed by Microsoft which is useful for small and mid level organization to control, organize and maintain their work flow by providing certain modules like Marketing, sales and service which can be smartly handle the whole dynamic flow of data and provide a secure and optimized database.
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Solution 3

The Customer Relationship Management is a process or methodology used to learn more about customers' needs and behaviors in order to develop stronger relationships with them.
 
Microsoft Dynamics CRM is a multi-lingual Customer Relationship Management software which organize your pre-sale, sale and post-sale process.
 
Who actually uses CRM?
Any business with customers would use CRM.
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