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For lazing about and discussing anything in a software developer's life that takes your fancy.
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Wow - bought my first RedGate product this week, complete with the $99 USD for support. So I wrote support yesterday with an issue in their generation algorithm that crashes for me. Their reply? "Quote: I cannot offer any specific advice about how to fix this.
"
What was my $99 bucks for?
Can I use this at work the next time someone sends me an issue? Just write back, Sorry, I cannot offer any specific advice about how to fix this.
I shall call them shortly and at least demand by support fee back.
Think of how stupid the average person is, and realize half of them are stupider than that. - George Carlin
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dexterama wrote: What was my $99 bucks for?
It was to save you time.
If you hadn't paid the support fee, you'd have got three letters before the one with the "answer", each asking you to sign up for support.
I wanna be a eunuchs developer! Pass me a bread knife!
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But did you pay for premium customer support?
Or perhaps, it was just that he personally cannot answer the question. You'll need to ask someone else at RedGate. 
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Well its honest at least! 
Given that response, I think I would escalate the issue!
For what its worth, I'm really quite surprised.
I had an issue with one of their products I'd purchased (beyond my support period) and their support was first rate.
--
The Obliterator
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Hey dexterama, I've just noticed your post above. I'm really sorry to hear you're not happy with our tech support team's response, which was (word for word) as follow:
"SQL Source Control uses SQL Compare's dependency engine to create updates. It will not work to say create object type x and then object type y because SQL Server dependencies are way, way more complex than that. It may work on your database, coincidentally, but not for everybody. SQL Source Control should perform operations in dependency order - it scans the text of all objects and creates a dependency matrix from that.
So what the most likely problem is, is that the SQL Scripts in the repository were not created by SQL Compare or SQL Source Control, or are not using the same folder structure. In that case, some objects can be missed or created in the wrong order. Of course, since I do not know the state of your repository, I cannot offer any specific advice about how to fix this. We'd need all of the files so we can try to investigate it."
Perhaps that something got lost in translation, so the guys clarified their answer here: http://www.red-gate.com/messageboard/viewtopic.php?t=16118[^]
The tech support guys want to do their best to help, but sometimes they need people's collaboration...the guys have explained in the forum post what they need from you to be able to point you in the right direction. They're awaiting for you to get back to them.
Hope this helps clarify the matter.
Cheers,
Laila
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After seeing their reply below, and considering you paid $99 (which is what, an hour or two's work at most from someone) I've given you a vote of 1.
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