I hope everything is going fine with you, and this is really a great article, but I have a littel bit problem,
as far as I know, UCDs are important to deliver it during the first and second phases of the project life cycle in order to relate the func spec ( func points ) to who will use the system.
but you said, you document ur actors after the project had been signed off .
I get less, and I work more. About 60 houres week. And I know many like me. You have to came to Portugal!.
I Like this article. Nice group of concepts, I shoulded started in IA by reading this article.