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I am working as Manager Enterprise Services where key responsibilities are to support end users on their day to day IT related issues.
The other function I am responsible is IT IPCC Services Support Since September 2013 and my key responsibilities are to maintain IPCC Uptime along with end users support at both CMPak call centers. IPCC enhancements and new feature development is also part of my job role.
The third area that was handed over to me in March 2015 is in-house apps support, where key responsibility is to provide support for all the application developed by IT department and to maintain the availability of these applications.
Previously I was working as Manager Automation & Planning and this is my key area of expertise. My responsibilities were to manage team in Project Planning, System Analysis, Requirements gathering, Preparation of SRS, Presentations to client about the requirements, getting Approvals on SRS from the Client, Database Design, Development Tracking, System Deployments, end user Feedback along with Change Management.
Planning and Defining Scope, Resource Planning, Time Estimating, Creating Charts and Schedules, Risk Analysis
Managing Risks and Issues, Monitoring and Reporting Progress, Team Leadership, Working with Vendors, Scalability were the key area of working along with an efficient problem-solver in professional way with envisions business and technical perspectives to develop workable solutions.
I started my career as developer in 2004 and promoted as team lead IT Automation in 2007 and then as manager so I spend 7 years in Software Development & Project Planning.
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