1) WTF is a
- if it's something you purchased you should go the manufacturer - its sounds specialised so finding someone here who knows it on what little detail you have provided is expecting nothing short of a miracle - is it USB, PCIE, Serial, Parallel, Ethernet, Modbus ....
2) you have a sample program/code ? why not update the question with it (use 'Improve question') so we might be able to figure out what issues there may be
3) if the device installs/has a driver can you not check windows 'Device Manager' -> 'Hardware' -> (card) -> Properties etc to see if the driver is responding/installed correctly ?