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Posted 13 Dec 2012

Fix: Black Screen after upgrading to Windows 8 on Dell Vostro

, 13 Dec 2012
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Black screen after upgrading to Windows 8 on Dell Vostro.

Today, I upgraded my Windows 7 running on Dell Vostro 3550 today using the Microsoft Windows 8 upgrade. The upgrade process was going smooth till the time when Windows 8 was getting my devices ready. The message showed "Getting Your Devices Ready 79%". At this point, my Laptop restarted and ran into a black screen. I tried restarting several times, but with no luck and every time I ended with a black screen. Although, I created repair disks prior to upgrading (as all of us do), but I think this is worth to mention that one of the beauty of Windows 8 upgrade is if the installation fails for any reason, it automatically switches back to the last running OS where we started the upgrade from.  After rebooting thrice, Windows popped me a message as "The Windows upgrade was not successful. We are moving back the system to its original state. Please do not turn off the computer" 

After the restoration was complete, it took me back to the Windows 7 screen where I started from. I thought it may be my mistake at the first shot, and thought of giving it a retry. I retried the upgrade and noticed that the black screen problem occurred exactly at the same place (79% updating). This proved me wrong and made me feel there is something wrong with any of the drivers. I double checked my drivers and noticed that all of them are compatible with Windows 8. Going through Dell Support, I came across this link and found that I had to update the BIOS before upgrading to Windows 8. If you are using any other Dell laptop ,you can check with the same link if you need to do this exercise for your specific model. This was the key. I downloaded the BIOS update for my Vostro 3550 from here and installed it on my Laptop before going for the upgrade.

The upgrade took around 30 minutes and everything worked like a charm.

Hope this post can help other users facing same problem. Cheers!


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About the Author

Nitesh Luharuka
Team Leader Director @ Rebin Infotech
India India
An Independent IT Professional and Consultant on MS Technologies like .Net | MVC | Silverlight | Sharepoint | MS Project Server along with open source CMS Systems like DotNetNuke etc.

I am an enthusiastic technocrat who love to debug problems and solve them. I love writing articles on my website in my spare time. Please visit my Website for more details and subscribe to get technology related tips/tricks.

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Comments and Discussions

NewsThanks Pin
Tarun Y Mangukiya13-Dec-12 22:53
memberTarun Y Mangukiya13-Dec-12 22:53 
GeneralRe: Thanks Pin
Nitesh Luharuka13-Dec-12 23:58
memberNitesh Luharuka13-Dec-12 23:58 
GeneralRe: Thanks Pin
Tarun Y Mangukiya14-Dec-12 5:25
memberTarun Y Mangukiya14-Dec-12 5:25 

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