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I'm with Telstra. It is actually fine, now, but took them something like 7 months to sort everything out. We're still not paying what we contracted for, but at least it is less than that so we stopped arguing.
They initially connected us to adsl 1 and continually and categorically denied it, until we got an engineer round to check the line (under the old 'if it turns out to be your fault you'll have to pay vast sums for the priviledg' clause) who immediately said 'this is adsl 1 not 2' the gave us a direct line to rig, and the correct phrass to use to get it fixed. It took them a few days but it eventually got done...
The we had to argue for weeks a the fact that they wanted us to pay for the time from when they said we were connected (we weren't - no carrier' with not even a discount for the time we were on adsl 1 not 2.
Long story not quite as long, e ombudsman became involved when they wanted us to pay extra to bring out phone rental, adsl and foxtel bills into line and threatened to cut us off from all three if we didt pay the extra. Turned out they were lying and we didn't have to pay the extra.
Since then I don't think we have paid the same bill twice - despite the fact that the whole selling point was to have a single bill for phone Internet and tv.
I worked out once that we had spent more than 35 hours on the phone sorting it out!