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I had a customer say to me once, "I won't know what I want until I see it." Yes, that is a direct quote. He was definitely the worst customer I have ever had but there are some serious contenders. The top two are both quite large companies and I do everything I possibly can to avoid buying their products.
"I won't know what I want until I see it." Yes, that is a direct quote. He was definitely the worst customer I have ever had
Really? That is pretty much how all customers are. They might know what they need it to do but as far as UI design, for example, they have no clue what they want until they see it. That's pretty normal in my experience.
Everyone is born right handed. Only the strongest overcome it.
It is quite far from normal in my experience. My customers have run the entire spectrum of zero specifications to every detail fully specified down to the colors of the items on the user interface displays. Even those with no specifications would say things like "do it like this one" or "do it like the last one was." In this customer's case, they actually had a specification but this guy treated the whole thing as being optional and we were at his beck and call. He ended up delaying the project so badly that when we were asked about it we said because of (this guy) and when his bosses saw the absurdities things were changed in a big hurry.
We have this as SOP, users come to us with an idea, partial spec is proposed and accepted, prototype developed and then the real requirements begin to emerge. Been doing it that way for 30+ years, I have never worked from a complete spec in my entire career.
Never underestimate the power of human stupidity -
I'm old. I know stuff - JSOP
had a customer say to me once, "I won't know what I want until I see it."
Handled properly these are way better than clients that give you a whole mess of specs...
often in a small co: written by a boss who doesn't really know what the underlings need nor appreciate how it's done now and even less how it could be done better.
often in a large co: written by a bunch of idio "consultants" who get led around by a boss and never really ask the users as all they do is listen to the boss who <copy above="" item="">.
For mine, the less specs the better, talk to the users, don't ask them "what they do," but rather "what do they need to get done and what's the best way to get it done (with respect to, if any SOP)"
End result is a combination of application and business improvement, the staff will be happy, the boss will be happier as he gets happy staff and improved productivity.
Put simply: Show me someone that asks for specs and I'll show you a junior programmer.
Yes, I'va made a nice living cleaning up engineering evaluatuiions that other companies started and couldn't finish. In every case hundreds, when I finally got to the root of the problem, it was always the one thinbg that everyone assumed without checking. Every time!
Now, whenever I start looking at a project, the first thing I do, is start asking fir proof that ALL of the assumptions are warranted. Usually, once we get to the critical one, the project manager sighs and says well now we can fix it ourselves. That's fine by me, I already charged my time and I can work on something really challenging!
CQ de W5ALT
Walt Fair, Jr., P. E. Comport Computing Specializing in Technical Engineering Software
More to the point, why do we insist on using f*** to represent what we all know it actually means? Same as c***; 99% of English speaking readers, I’d wager, know exactly what word this represents. What’s wrong with using c**k up if we want to supposedly sanitise the written word? Asking for a friend! 😂