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So a user sends an email to IT about a problem. Even though we've an online help desk input for such things (usable by someone for someone else if necessary), they will persist in using email and sending it to all of IT.
Now that's bad enough - but the really kicker is that if someone's handles it they do a REPLY ALL and then the original user does the same. Often with a back-and-forth.
Send-to-everyone-you-know still exists - with many alias'. But damn it - the IT person(s) interacting with the user - shouldn't they have the wit to stop flooding the email boxes?
| Ravings en masse^ |
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| "The difference between genius and stupidity is that genius has its limits." - Albert Einstein | | "If you are searching for perfection in others, then you seek disappointment. If you seek perfection in yourself, then you will find failure." - Balboos HaGadol Mar 2010 |
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Usually you have great fun shaming them... even funnier when it's a *large* company.
Charlie Gilley
<italic>Stuck in a dysfunctional matrix from which I must escape...
"Where liberty dwells, there is my country." B. Franklin, 1783
“They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759
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Shaming. I sort of did. I made in humorous enough to make an impact without offending the several directors on that list.
Someone (from IT who I work with, directly) said they won't listen unless a letter gets sent to their supervisors. My reply (since the Help Desk input method is company policy) was to this effect:
Just respond by telling them to submit their problems ('issue") via the help desk and don't do anything with it until then.
Social Engineering, Old School Syle: "Take It or Leave It"
| Ravings en masse^ |
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| "The difference between genius and stupidity is that genius has its limits." - Albert Einstein | | "If you are searching for perfection in others, then you seek disappointment. If you seek perfection in yourself, then you will find failure." - Balboos HaGadol Mar 2010 |
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I love the CRT monitor in that cartoon.
The difficult we do right away...
...the impossible takes slightly longer.
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That was state of the art kit in 1995.
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6000+ people in the banks email group! It does get embarrassing when the perp gets a response from the CEO telling them to use the email system responsibly.
Never underestimate the power of human stupidity -
RAH
I'm old. I know stuff - JSOP
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And the real fun is when:
Everybody sends a mail asking all the others to:
"Please don't reply to all".
Not realizing that they themselves are making the same mistake.
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I did that, but only once.
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How they describe it occurring is sort of reminiscent of planned program (Alcoholics Anonymous has such a plan = but to quit).
So far, we're still in the early stages - no one seemingly having the wit to cull the herd with their replies.
| Ravings en masse^ |
|---|
| "The difference between genius and stupidity is that genius has its limits." - Albert Einstein | | "If you are searching for perfection in others, then you seek disappointment. If you seek perfection in yourself, then you will find failure." - Balboos HaGadol Mar 2010 |
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How else would they prove that at least are trying to make something useful?
If they manage to do it or not... is another story.
M.D.V. 
If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about?
Help me to understand what I'm saying, and I'll explain it better to you
Rating helpful answers is nice, but saying thanks can be even nicer.
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Well - for that first "I'm working on it" they could use BCC so that it doesn't get passed on to every other email. If they need help they can ask for it in the background.
QED ?
| Ravings en masse^ |
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| "The difference between genius and stupidity is that genius has its limits." - Albert Einstein | | "If you are searching for perfection in others, then you seek disappointment. If you seek perfection in yourself, then you will find failure." - Balboos HaGadol Mar 2010 |
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... well, except for the ones who will turn up late.
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Great Scott!
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Did anyone else happen to notice if amazon forced a pwd change on them?
For some reason I suddenly had to change my strong password to a new one.
They sent me a OTP (one-time password) before I could sign in and change my password.
Why?
Is this because my account has been hacked or they think it has been hacked or is it because they just thought my password was old?
Really annoying they don't tell you why at all.
Hey, companies, you can't just force a password change and not inform the user!!  
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I've never had to change my Amazon password, and I've been using the same one for at least 10 years.
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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That's what I thought. Mine is strong - random numbers and letters (32 chars long) and they reset it. I tweeted about this and they said, "well, we force this sometimes for security reasons". Well, how about you explain exactly why so I know what is going on with my account?
Did someone attempt to sign in numerous times and get logged out on my account? I guess I'll never know because amazon just doesn't want to tell me.
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Thinking about it: You sign in with your email address, right? So if I have your email, and I try to log in as you the "Forgot password" option will send you a OTP to your email address. I'd guess someone amateur is hoping to access your account and that you have "quick buy" (or whatever it's called) set on the account.
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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OriginalGriff wrote: Thinking about it: You sign in with your email address, right?
That is exactly what I was thinking. If that is true, it isn't a great system because then random troublemakers can just keep resetting your amazon acct. Annoying!
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I am not saying it's a scam, and I am not saying you aren't intelligent enough to spot one either, but...
I just wanted to say that I have had a few very well faked scam emails claiming to be amazon. They look perfect, just like an official amazon email. The only give away it the URLs when you hover the links.
They are usually something along the lines of being incorrectly charged and I need to confirm my account so a refund can be processed. You know, obvious scam tactics.
Just thought it's worth mentioning as I haven't seen this level of detail in scam emails until recently. I think there was another site too that looked very legit.
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That's a very good point. However, this is related to just trying to sign on to my account at amazon and it instantly says I have to reset my pwd.
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musefan wrote: I have had a few very well faked scam emails claiming to be amazon. They look perfect, just like an official amazon email. The only give away it the URLs when you hover the links.
...and yet, there's Google, who insists that showing URLs "just confuses users".
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