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Probably some Microsoft guys in the Lounge today.
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I think I've just invented some new swear words.
Over a month ago I got an email from Microsoft saying the Azure subscription of a customer wasn't paid.
I'd meet him that week so I'd ask about it, except the customer cancelled our meeting.
A week later already, Microsoft suspended the subscription.
Trying to log in to the subscription I found out I'd lost all access.
Somehow, two-factor authentication was enabled, but I don't have it in my phone, possibly because I'm a guest in the account and already have 2FA in other tenants?
I always have a back-up admin account, but at some point I must've changed the password without writing it down (I tried all my usual passwords, obviously).
I have a third account, but it isn't a global admin so it can't reset passwords and such and is useless in this particular case.
So far, my mistakes, must've been more careful with my accounts (although I'm fairly sure Microsoft just enabled 2FA one-sided, effectively locking me out).
So, two simple solutions: either disable 2FA on my account or reset the password of the back-up admin account.
It's taken over a month, four teams and a lot of emails and international calls with their heavy Indian accent support team and it still isn't fixed.
I've had to hand over a copy of my driver's license, a formal written request on company letterhead (who even has that!?) and a certificate of registration for my company.
That's basically me giving myself permission because I'm the only person in the tenant.
Haven't heard from them in over a week, despite my emails asking them to call me.
We're already past the point of resetting the password of the back-up admin account because it's a .onmicrosoft.com account with no email (they still emailed it TWICE though!).
Meanwhile, I've had the other issue of payment.
My customer's been without his software for weeks before I finally reached someone for payment!
So I made the payment and they continued on the issue of lost access.
Someone asked to look at my screen using quick assist, I showed him the problem, the accounts, and sent him screenshots as he requested.
Today I got a call telling me that person can't handle my issue because the ticket isn't assigned to his team and they don't do collaboration!?
WHY THE HELL DID HE EVEN CALL ME THEN!?
I'd have to create a new ticket, but I already have that ticket and they couldn't help me!
The sheer amount of incompetence is staggering!
JUST RESET MY ![Elephant | [mastadon]](https://www.codeproject.com/script/Forums/Images/elephant.gif) ING PASSWORD!!! 
If I'd treat my customers like this I'd be out of a job very soon.
If I never have to deal with Microsoft "support" anymore it'll be too soon!
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Welcome to business! 
Do you know why the payment stopped? Did your customer slip through the cracks or just forget?
As far as billing goes, it might be easier to bill your customers and you pay the hosting fees. Yes, it puts the burden on you to track it, report, etc. in QBO, but when it comes to supporting issues like this with a third party, you'll have to rely a lot less on other companies to figure out your customers' billing situation. You can also better control when service is stopped, etc. Of course, only do this with companies you trust to pay you.
Jeremy Falcon
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I avoid actual calls with MS like the plague.
Back in the early MSDN days, I had a boss who noticed that having a subscription entitled us to free support from MS, on basically any topic, so he encouraged us to call them. This predates Google (seriously, kids, there was a time when you couldn't just "google stuff").
I very, very quickly learned to avoid them at all costs.
My (current) boss called people from the MS Partner program a few months ago, since membership entitles you to some number of calls on any topic. So he did, discussing current business plans and inquiring about how to get there and the tools to use. After about a week, their emailed follow-up amounted to a dozen links that any half-trained monkey could've dug up.
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dandy72 wrote: This predates Google (seriously, kids, there was a time when you couldn't just "google stuff").
Oh yeah... going to the library to search for technical books and glancing / reading them to find information.
If you had luck, you had it on the first try or knew someone who would tell you which concrete book you needed. If you hadn't... you would spend a some hours over a couple of days to find it, if you ever found it.
Looking at how many waste and sponsoring links comes now in google searches... I start feeling the same way. 
M.D.V. 
If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about?
Help me to understand what I'm saying, and I'll explain it better to you
Rating helpful answers is nice, but saying thanks can be even nicer.
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Maybe similar to back in the day when I used the encyclopedia to look something up. Hit Aardvark and got sidetracked.
Same with duckduckgo. Try to avoid Google.
>64
Itβs weird being the same age as old people.
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I do avoid google when I can 
M.D.V. 
If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about?
Help me to understand what I'm saying, and I'll explain it better to you
Rating helpful answers is nice, but saying thanks can be even nicer.
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There was of course the intermediate stage of having the MSDN CDs, which was almost the equivalent of having the entire MS knowledgebase. Almost, but not quite. At one stage I had getting on for 100 MS CDs (including demoes and trial versions) but finding stuff on that lot was a nightmare. And no, there wasn't room on my 256Mb disk to copy it all... π
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I have found some of the articles back then to still be interesting and worth reading.
There was an online archive with many of them... sadly there were a big bunch of linking errors and missing files.
M.D.V. 
If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about?
Help me to understand what I'm saying, and I'll explain it better to you
Rating helpful answers is nice, but saying thanks can be even nicer.
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I remember this well when I worked on vb5/6 - "Please insert disc 2 etc.." The good 'ol days!
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Microhard
"A little time, a little trouble, your better day"
Badfinger
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Rules for playing support desk roulette:
1. You can't win.
2. You can't break even.
3. You can't get out of the game.
QED
OTOH, it is fun working the support line.
"Please hold while I set up your support case"
Opens lunch pail....
Longest idiot to stay on hold: 1 hour 37 minutes.
>64
Itβs weird being the same age as old people.
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Did you try turning it off and back on? Did you try reinstalling Windows?
The difficult we do right away...
...the impossible takes slightly longer.
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Honestly, Quicken might give them a run for their money. Quicken is staffed by the most stupid people I've ever had the displeasure to encounter.
Quicken pushes an update.
Account updates stop working.
Must be the bank's fault.
Charlie Gilley
βThey who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.β BF, 1759
Has never been more appropriate.
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A very long time ago I knew someone that would call up Microsoft and Bill Gates would answer. I wonder if the support calls were better then?
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One trick I just learned from an MS employee, if you are not having progress on your ticket. Close it and reopen s new case. There is a big difference in the case managers.
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Trying to use an old router/firewall with my new Pi 5. Connecting to the configuration web interface of the old router resulted in refusal due to TLS version 0.00001 or cert or both. I couldn't override.
So I dug out my venerable old Thinkpad (2007 T61), running W8.1 and connected with Internet Explorer. TaDa.
That was the first laptop that I used for development. Still had Visual Studio 1901. Has SSD upgrade and I had to replace the NVIDIA board, known problems (thank you eBay). Great machine although heavy to carry and very limited battery life. I replaced it with hand-me-down MacBook Pro, vintage 2014. Seems like I stay in the past. Still using the MB with VM's but rarely go on the road now, do most stuff from here with VPN's. Go ahead fruit haters, pile on!
Hmmm maybe I should try to install Debian on the T61 and bring it back to life?
>64
Itβs weird being the same age as old people.
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My fruit hate has evolved over time. I went from never in my house to my daughter having one. I still have zero interest for myself and will rib my coworkers about it. Just the same, use what makes you happy. Just don't tell me how awesome your fruit is while booted into a Windows VM to get work done : 
Hogan
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Wordle 971 3/6
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Wordle 971 3/6
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Wordle 971 5/6
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Wordle 971 2/6*
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"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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π¨β¬π¨β¬β¬
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In a closed society where everybody's guilty, the only crime is getting caught. In a world of thieves, the only final sin is stupidity. - Hunter S Thompson - RIP
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β¬π©π©π©π¨
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Rules for the FOSW ![ ^]
MessageBox.Show(!string.IsNullOrWhiteSpace(_signature)
? $"This is my signature:{Environment.NewLine}{_signature}": "404-Signature not found");
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