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We had an issue early last year that involved Google indexing and their complete and utter failure to give a damn about websites that rely on them. Here's some icing.
Today I tried to log into my Google account, but it being the interwebz I have about a zillion accounts, and not being a regular Google user I normally need to go through half a dozen of my common passwords to work out which one I should be using.
Except that after 3 goes my account is disabled.
So I click on the 'Can't access your account' link, am presented with another link to reset my password, then refresh it a few times becuse of their horrendous CAPTCHA, then submit, and I get the message "Your account has been disabled".
Yes, Google. That's why I'm on this page, Google. You sent me here. And now I'm just that slightly bit more pissed off than I was before.
I read their help page which says they reserve the right to terminate an account at any time if the terms of service have been breached. They then give you the option to contact them regarding my disabled, terms-of-use-abusing account - which I do - and after hitting submit I get:
Thank you for sharing your ideas with the Google Accounts team. Your feedback and suggestions are important to us. Although we don't follow up regarding individual comments, we do review them all and use them to improve Google Accounts
There is probably a relationship between the number of individuals served and the level of individual service that can be provided for a given unit cost. I could be wrong, but I bet if all 6 and 1/2 million members were active daily you would not have the time to recognize what I jerk I am personally. I would just get a form letter.
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You seem to have drank the "It's Free" Koolaid at some point. While it may be provided at "Free" to you cost, it is ad supported, so someone allowing themselves to be exposed to these ads are payment for the so called "Free" services. In that sense it is not free, just paid for by giving them the opportunity to market to you...
I have a memory like a sieve, but I work on the basis that if I get it wrong then I try again.
I like to actually try guessing a password instead of immediately asking for a new password because you never know if that will then nuke your old one and you'll have to wait up to 24hrs for a new one, or it may force you to think of a new one but not allow you to use an old one, or it might just auto-generate a 26 character mess that you then have to go in and change.
you never know if that will then nuke your old one and you'll have to wait up to 24hrs for a new one, or it may force you to think of a new one but not allow you to use an old one, or it might just auto-generate a 26 character mess that you then have to go in and change.
All true, but isn't it common practice (as blessed by the security illuminati) to limit failed login attempts? If Google allowed unlimited attempts they run the risk of bots breeching accounts and all hell breaks loose. No? I can see the PC World headlines now - "Google Accounts Hacked! - Cloud Computing is an utter failure!"
Disabling your account and giving you no recourse to recover your account?
Agreed, but in your OP you mention both "Disable" and "Terminate" as if they are necessarily the same. In my experience, they are usually quite different when it comes to login accounts. Is it possible that by "resetting" your password, they sent a 26 character abomination of a temporary password to a secondary e-mail account that you have not yet checked (or no longer own)? Just trying to help...
He would but I doubt he knows exact CPI rate they are charging and numbers of ads he saw. So he cannot determine right sum.
"Free" software/services are perfect way to avoid responsibility, because you can always say that they are free, which actually is not true. They make money off you and in return it is reasonable for users to expect some kind of support from the service provider and not some lame excuse like "it's free".
When you demand your money back from a company from which you bought some commercial product, you might actually get it back, but it's impossible to un-see/un-click all ads you have seen.