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Thank you for your email dated February 20th, 2019.
Hope this message finds you well. My name is Florencia from Airbnb team.
We understand that you would like to exercise one of your rights under the General Data Protection Regulation (GDPR), namely the right of erasure your data.
As a data controller, Airbnb has to verify that the person making the request is, in fact, the data subject entitled to make them. We have implemented identification and verification procedures to ensure that we do not edit, delete, or hand over personal information at the request of, or to a person impersonating a data subject.
We kindly ask you to re-send us your request and to attach a photocopy of your proof of identity.
Of course, "Florencia from Airbnb team" is probably, in reality, "big fat slob Miguel from mother's basement", but I can't be @rsed to demand certified copies of his passport and employment contract (yet).
What a very "clever" and slimy demand.
How, exactly, will a photograph of me prove my identity, when you don't know what I look like?
The e-mail address that I use to log in is all the proof of who I am that you need, because it is the only thing you have that connects me to my account.
Do not try to get clever with me; it will only inspire me to take harsher action against you.
They're already in for a sh1tstorm of trouble, because my "buddy at the Ministry" agrees that the way they are coercing people to hand over their passports contravenes more than one current law.
If I might make a suggestion: don't use their services, and especially don't pay for anything through them, because it's quite likely you'll lose your money, when they shut the site down and run for mouseholes.
I wanna be a eunuchs developer! Pass me a bread knife!
You send your ID to prove you are the person requesting to remove your data, and they duly remove your data.
But: They will need keep your request and proof to prove that it was you that requested your data be removed. Why:
- the regulator needs proof that they honored YOUR request.
- the other you asks why your data was deleted (cover their own asses)
I was sort of joking but it is actually true to some extent.
Tax authorities for instance require organisations to keep full records of financial transactions for a number of years (typically 5 - 11 years) so they actually can not totally expunge all records they have. (Ideally though that would be kept separate / isolated from the day-to-day booking systems.)
But even the authority controlling privacy needs to know that requests made for personal information removal are being honored, just saying "we have no records" would not suffice, as suggested the minimal requirement would be to record the request for data removal with some means of identifying the source of that request was verified and performed. Again it should be held away from the day-to-day operational systems.
Albeit separated, some data must and will be be retained.
I don't know what you beef is with Airbnb, but replying to someone who just does their job (whether it's lovely Florencia or big fat slob Miguel doesn't matter) ""clever"" and "slimy" and threatening with "harsher action" at their very first response makes you the a**hole here.
I'm well, thank you, I hope you're good as well.
You're asking for a photocopy, but I don't see how that's going to help because you don't know what I look like.
I'm emailing you from this email address, which should be proof enough that I am who I am.
Please let me know when my account is deleted.
That sounds so much nicer while still conveying the message.
If they keep insisting you can reply in a harsher tone and even take "harsher action" (against Airbnb, not Florencia).
Still no reason to call people slimy and "clever" though.
You're complaining about people, but to me it seems you're the problem.
Sure, but their demand was a criminal act. If I mimick the demand, I'm trivialising their crime.
Their criminal demand cost me a lot of time and effort (when I didn't have a lot of time or energy), and resulted in my having to pay twice as much, because it's a school holiday, so everywhere's full (and that's not to mention that they still have my money).
When my "buddy from the Ministry" tells me the iron's hot enough for me to initiate a lawsuit, I don't want it thought that I see their crime as being trivial.
I wanna be a eunuchs developer! Pass me a bread knife!
Actually I think it's kind of cool
Sometimes you have a problem, you Google, and someone has the answer and you think "this guy's my hero today!"
Now I get to be my own hero
A while ago some coworkers were Googling for something and they stumbled upon my blog.
It didn't help them as my blog was now outdated (I wrote it like two months earlier, friggin' fast moving technology) and they needed the newest version, but it's pretty cool to be one of those guys you find when you Google for solutions
Then you notice you wrote the article four years ago ...
4 years ago? I've had that in mere months.
Then again going to admit sometimes on purpose...
Now back before google if I solved something I might have thought to myself: damn that's good, I should remember this, perhaps even making some sort of bookmark, i.e. //SPECIAL-COMMENT-FOR-FUTURE (though usually just a mental note).
Months/years later: damned if I can remember where I did X, ok, I added a comment, lets search for IMPORTANT_COMMENT ... yeah, results not so good.
stuck on something... lets try google: yup, found some OK-ish solutions. but after seeing how they did (or even just describe the issue) figure out my own better way (or not).
OK post it into CP (or lets face it, onto SO)
Guess what, when I want to remember I'll just google it back. Nicely categorised, and quite fast too.
Yeah using message boards as a personal repository - is that a bad thing?