|Because I think this information could possibly be useful to many people on CP, using Win 7/64, I'll post it here on the Lounge, since I can't think of a better place on CP to post it.
Fix problems with programs that can't be installed or uninstalled [^]It took me hours of wasting time with "front-line" support people at Skype, by on-line chat, and e-mail, trying to upgrade Skype from 5.10 to the latest 6.xx version. I was, as can almost be expected these days with tech support from any major consumer software program, led around "in circles" with various odd suggestions none of which worked.
Automatically repair program installation issues that installing or removing program fails because of corrupted registry keys or blocked installation. What it fixes:
Removes bad registry key on 64 bit operating systems.
Windows registry keys that control the upgrade (patching) data that become corrupted.
Resolves problems that prevent new programs from being installed.
Resolves problems that prevent programs from being completely uninstalled and blocking new installations and updates.
Use this troubleshooter for an uninstall only if the program fails to uninstall using the windows add/remove programs feature.
By the way, I never blame the "front-line" support people, at companies, like Skype, for their obviously using "scripts," being either not trained, or not very technically competent: I blame management for not training them. And, let's face it, they are probably underpaid, and, if they had real technical skills, would not be in front-line support jobs.
And, to be fair, I should say I have had other problems with un-installing other MS Software with similar "symptoms," at times having to actually go through the registry and delete, manually, every reference to a program to get rid of it. So this may well be a generic problem related to Windows Installer, or Win 7/64, not a Skype problem, per se.
Anyway, finally, I raised so much "hell," that I was "escalated" to a higher-level support person at Skype, who referred me to the MS program linked to above which, at last, un-installed Skype 5.10, at which point I could (sigh), upgrade to 6.xx.
I hope this is useful information, and saves some time for some CP members.
“Thus on many occasions man divides himself into two persons, one who tries to fool the other, while a third, who in fact is the same as the other two, is filled with wonder at this confusion. Thinking becomes dramatic, and acts out the most complicated plots within itself, and, spectator, again, and again, becomes: actor.” From a book by the Danish writer, Paul Moller, which was a favorite of Niels Bohr.