Click here to Skip to main content
13,293,474 members (68,178 online)

Welcome to the Lounge

   

For discussing anything related to a software developer's life. Technical discussions are encouraged, but click here to ask your programming questions.

The Lounge is rated PG. If you're about to post something you wouldn't want your kid sister to read then don't post it. No flame wars, no abusive conduct, no programming questions and please don't post ads.
 
GeneralRe: Users Are Evil Pin
MehGerbil22-Apr-13 4:39
memberMehGerbil22-Apr-13 4:39 
GeneralRe: Users Are Evil Pin
OriginalGriff22-Apr-13 4:56
mvpOriginalGriff22-Apr-13 4:56 
GeneralRe: Users Are Evil Pin
MehGerbil22-Apr-13 4:58
memberMehGerbil22-Apr-13 4:58 
GeneralRe: Users Are Evil Pin
OriginalGriff22-Apr-13 5:58
mvpOriginalGriff22-Apr-13 5:58 
GeneralRe: Users Are Evil Pin
Dan Neely22-Apr-13 10:27
memberDan Neely22-Apr-13 10:27 
GeneralRe: Users Are Evil Pin
Dalek Dave22-Apr-13 5:05
memberDalek Dave22-Apr-13 5:05 
GeneralRe: Users Are Evil Pin
ryanb3122-Apr-13 5:12
memberryanb3122-Apr-13 5:12 
GeneralRe: Users Are Evil Pin
David Kentley22-Apr-13 5:29
memberDavid Kentley22-Apr-13 5:29 
ryanb31 wrote:
Often times when my boss tells me of a user reporting an issue I say the user is crazy. There is no way it happened the way they said it did. And sure enough, almost all of the time I am right. When you get them to show you what they did it is often not even close to what they said they had done.

Whenever I'm accosted with some horrendous bug on some simple operation that a user ran into - an operation that has been in the software unmodified for years - I repeatedly say, "There's more to the story. They're not telling us something."

"Nope, that's what they're saying."
"That can't happen."
"They say it is."
"It ran for 4 years just fine then suddenly acted up. Did they ever update their software?"
"No."
"So did the software get rusty? Does it need its oil changed?"
"What?"
"JUST GET MORE INFO!"

Invariably there's either something completely unrelated to what they originally said or they withheld some import information like - and I'm not kidding - rewiring something that just happened to correspond to the day it stopped working.

Also, we log everything the customer does, so we can go step by step through what they did. "So, you lowered the alarm threshold at 12:53 PM on Tuesday, and the next time you ran it the alarm went off unexpectedly."

Gah.
Look at me still talking when there's science to do
When I look out there it makes me glad I'm not you

GeneralRe: Users Are Evil Pin
ryanb3122-Apr-13 5:37
memberryanb3122-Apr-13 5:37 
GeneralRe: Users Are Evil Pin
Nicholas Marty22-Apr-13 5:51
professionalNicholas Marty22-Apr-13 5:51 
GeneralRe: Users Are Evil Pin
ryanb3122-Apr-13 5:59
memberryanb3122-Apr-13 5:59 
GeneralRe: Users Are Evil Pin
David Kentley22-Apr-13 6:16
memberDavid Kentley22-Apr-13 6:16 
GeneralRe: Users Are Evil Pin
Gary R. Wheeler28-Apr-13 1:28
memberGary R. Wheeler28-Apr-13 1:28 
GeneralRe: Users Are Evil Pin
Shelby Robertson 22-Apr-13 8:15
member Shelby Robertson 22-Apr-13 8:15 
GeneralRe: Users Are Evil Pin
ahmed zahmed22-Apr-13 10:40
memberahmed zahmed22-Apr-13 10:40 
GeneralRe: Users Are Evil Pin
Shelby Robertson 22-Apr-13 10:41
member Shelby Robertson 22-Apr-13 10:41 
GeneralRe: Users Are Evil Pin
ahmed zahmed22-Apr-13 10:45
memberahmed zahmed22-Apr-13 10:45 
GeneralRe: Users Are Evil Pin
Shelby Robertson 22-Apr-13 10:48
member Shelby Robertson 22-Apr-13 10:48 
GeneralRe: Users Are Evil Pin
ii_noname_ii23-Apr-13 1:48
memberii_noname_ii23-Apr-13 1:48 
GeneralRe: Users Are Evil Pin
MehGerbil23-Apr-13 3:04
memberMehGerbil23-Apr-13 3:04 
GeneralRe: Users Are Evil Pin
ii_noname_ii23-Apr-13 4:23
memberii_noname_ii23-Apr-13 4:23 
GeneralRe: Users Are Evil Pin
Michael T. Bee [ITProf Sempris]23-Apr-13 2:41
memberMichael T. Bee [ITProf Sempris]23-Apr-13 2:41 
GeneralRe: Users Are Evil Pin
Michael T. Bee [ITProf Sempris]23-Apr-13 2:43
memberMichael T. Bee [ITProf Sempris]23-Apr-13 2:43 
GeneralRe: Users Are Evil Pin
David_MacLean23-Apr-13 5:00
memberDavid_MacLean23-Apr-13 5:00 
GeneralRe: Users Are Evil Pin
Luiz Felipe Stangarlin23-Apr-13 5:58
memberLuiz Felipe Stangarlin23-Apr-13 5:58 

General General    News News    Suggestion Suggestion    Question Question    Bug Bug    Answer Answer    Joke Joke    Praise Praise    Rant Rant    Admin Admin   

Use Ctrl+Left/Right to switch messages, Ctrl+Up/Down to switch threads, Ctrl+Shift+Left/Right to switch pages.


Advertise | Privacy |
Web03 | 2.8.171207.1 | Last Updated 14 Dec 2017
Copyright © CodeProject, 1999-2017
All Rights Reserved. Terms of Service
Layout: fixed | fluid