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So - iMac HD was recalled (from my 3 yr old iMac no linger under warranty)
When they took it out they tested the controller and found a fault.
So they told me they'd replace it free of charge.
they took their time - turned out they were having difficulty getting a replacement controller.
They called today - it's been long enough, so they're giving me a brand new 27" iMac to replace it.
now, all you Apple nay-sayers and h8rs, let rip, cuz I just don't care!
Talk to me when they give you 2 new one's. Had that happen to me (not with apple tho)
I bought 2 identical graphical cards (to use in SLI), one broke. Six months later still not repaired and several mails later I got the answer: we seem to have misplaced your card, you may now choose a new one.
I send mail back: well I bought 2 identical one's to use in SLI so that it works perfectly.
There answer: well then choose 2 new ones.
Of course the new graphical cards where a lot better than the one's I had so free upgrade