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I switched to Arvixe this year and have had only excellent service. I have the hosting service, but I actually only use the email and a folder on the site to hold pics I want to share. I can't think of anything I need a website for, having nothing of interest to say, but I like having email address that doesn't go away every time an ISP gets sold or fails.
I've used Arvixe before, but unfortunately that's the only host I've actually used myself, so I can't really give you a good comparison. But I'll give you my 2 cents.
At that time, I had a website that was poorly built (my fault due to my lack of knowledge then) and it ended up crashing the app pool. I had to call customer service, and the first time around, they answered relatively quickly and were pretty quick in solving the issue. Then it crashed again not too long after, and the second call I had to wait over 20 minutes for a customer service representative. So I guess, their customer service is okay on average if I combine the two call experiences together.
The site I'm using now if I submit a tick it takes from 1-3 days for them to respond and rarely fixes the problem, I just learned to muddle through it.
In the last 6 months I've had occasion where the service has been down for 3-5 days.
I've had mdf files on there system for years and can't delete or copy them to backup because they are locked.
Now the latest is that I use FileZilla to retrieve some files to back them up and it connects but won't give me a listing of my files...just started doing this.
I submitted a ticket 3 hours ago with HIGH priority and haven't heard a thing from them.
I've been pissed in the past and threatened to switch but they somehow always managed to fix it just as I got ready to do it, but I think this time I'm just going to do it even though I am paid up until April of 2014.
And in that same 3 hours I put in a request for information from Arvixe and have received 3 emails addressing all my questions.
Yeah, then for sure you'd find Arvixe better. Service down for anything longer than a day for non-maintenance reasons is just simply unacceptable. I believe they are also pretty active on their customer forums. I would say.. make the switch!
PS: And I also agree with others, money wise they have pretty awesome plans. Their personal class plans you can try for under 10 dollars a month, so you can always switch again if you didn't like it.
Yesterday I woke to find my domain unreachable, so when I got to work I started a chat with Arvixe tech support. That lasted about 5 minutes because the ISP at work is so lousy that I couldn't maintain a chat connection. When I got home, everything was working perfectly, and I had an email from the tech support rep I had tried to chat with, asking if there's another way we can connect in order to solve the problem, and explaining that there was a problem with the server I'm hosted on which they expect to solve shortly. That was from about 10 minutes after I gave up chatting. I replied and was immediately answered, in detail, about what event caused the short outage, and a 'thank you' for my patience. This was a different tech, but he knew exactly what the other guy had been working on, and asked me to get back to him immediately - directly - if the problem came up again.
That's far more responsive and professional behavior than I've received from any other hosting service, including the ones we've paid big buck$ to at work.
Not bad - the email server appears to have problems occasionally, but they clear it fairly quickly, and it's annoying that they stopped new emails accounts being unlimited size (so my account(s) are, but some of Herselves are restricted.)
For the money, they aren't too bad at all.
The only instant messaging I do involves my middle finger.
English doesn't borrow from other languages.
English follows other languages down dark alleys, knocks them over and goes through their pockets for loose grammar.
Am using them now and they are okay other than the application pool issues. I have a number of sites and they all go down at once and it can be a while till the app pool recycles. I have complained a number of times and they said they increased the size of the app pool but it still happens from time to time. Still, pretty good for the money.
Best was DiscountASP.Net but they are expensive.
"If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." Red Adair. Those who seek perfection will only find imperfection nils illegitimus carborundum
I've been working on mine the last couple of days and wanted to publish changes and couldn't and that's how all this started.
My site is http://jaxcoder.com/[^] and I reworked the "Trip Photos" page to better showcase my talent, or lack thereof of photography. The new page still needs some tweeking but it's a far site better than the PhotoBar that's there now.
Thanks! Major trial and error getting UI the way you want it
The portfolio section is actually a Kendo UI grid. I just finished putting inline editing for description of those portfolio items when you click on a grid row (still a work in progress) - was getting tired of going to the back admin panel to input the data driven front end content. It's a full blown mvc / ef / kendo site.
Never heard of Kendo...eh a tad on the expensive side. I'm using just plain old jQuery on mine, the widgets are easy to use look fairly good and fairly light weight besides to old to keep up with all the new stuff coming out. Old brain just can't absorb everything. Been learning Adobe Lightroom and Photoshop and the learning curve is very steep but photography is something I enjoy and am getting better at so haven't got a lot of time for other pursuits.