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Anything that is unrelated to elephants is irrelephant Anonymous - The problem with quotes on the internet is that you can never tell if they're genuine Winston Churchill, 1944 - Never argue with a fool. Onlookers may not be able to tell the difference. Mark Twain
and that's experience, yeah programming better blah blah, it's dealing with people that matters.
customer is king, when they want something just give them "something," works every time.
they think they won, and you save yourself a headache.
it was actually better in the days of tapes/disks/cd's, they could point at it and say "look, we got a new one."
... in fact occasionally (particularly older clients) I'll hand over a thumb drive (usually an older one I didn't use any more as long as it looks clean - or go to the dollar store and buy a cheap multi pack.) most important part: be sure to tell them, "keep this in a safe place, it's your master copy."
yeah, sure you loaded it on their machine(s), but when they get that "master copy" in their hands then they got something real that they can feel and touch. (don't be surprised if they ask the secretary/accountant to put it in the archives or even in a safe.)
Reminds me of my university days. We had a project and we had to show a draft to our tutor. Once we've told: "I've adjusted according to your previous comments" the project got accepted. Some clever dudes said that they've adjusted project even though there were no comments and they got their project accepted. Those who didn't say magic spell failed.
In similar vein on stage, when setting sound levels, the sound man will often lean over and adjust the "DFA" control in response to requests to "move me forward in the mix". DFA, of course, being "does F**k all".
When lighting the stage, the director may ask for a subtle change and can often be satisfied by raising and lowering the faders a couple of times then getting the desk to sneak the levels back to where they started ...
I can relate, I can remember when we used to give our former drummer the "Linda McCartney mic", the one where he was the only one who could hear himself in the submix, but was muted for the audience. We never told him, but he always raved about how much he added to the vocals... RIP poor fellow.
I spent 7 years working for Florida state government in the US. I learned a lot about the bureaucratic, "job for life", mentality. When I left in 1995 to go back to the private sector, it was a breath of fresh air.
Fast forward to 2019, and now even medium-sized businesses I have experience with or knowledge of in the US are exhibiting the same mindless, irrational, processes and mindset I found in government.
I sure wish I had managed my money better in earlier decades so I could run my own business (again) and only deal with customers and technology.