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I smell revolution not far in the future for Chitcago
If your actions inspire others to dream more, learn more, do more and become more, you are a leader.-John Q. Adams
You must accept one of two basic premises: Either we are alone in the universe, or we are not alone in the universe. And either way, the implications are staggering.-Wernher von Braun
Only two things are infinite, the universe and human stupidity, and I'm not sure about the former.-Albert Einstein
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Nice selective quoting there... the important part is that the offender has left and isn't likely to return.
We have had a very similar system here in Qld for a number of years now, and indeed it has made things better. They are talking about situations where 911 (000 in our case) should never have been called - there's no immediate threat to life or property, just wanting to report a crime, which often is mainly for insurance purposes. Scenes of Crime (or whatever the mob over there are called who come and take fingerprints) will still turn up.
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Similar in the UK.
There is now a non urgent number, although I cannot remember what it is.
999 for urgent matters, this other number to make a report or ask a question or whatever.
An attempt to make emergency response quicker for genuine emergencies and weed out some of the chaff.
Every man can tell how many goats or sheep he possesses, but not how many friends.
Shed Petition[ ^]
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ChrisElston wrote: [...] weed out some of the chavs
ftfy old bean.
Panic, Chaos, Destruction. My work here is done.
Drink. Get drunk. Fall over - P O'H
OK, I will win to day or my name isn't Ethel Crudacre! - DD Ethel Crudacre
I cannot live by bread alone. Bacon and ketchup are needed as well. - Trollslayer
Have a bit more patience with newbies. Of course some of them act dumb - they're often *students*, for heaven's sake - Terry Pratchett
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Hang on - isn't 999 the number to call if you don't know what the date is[^]? 
The UK non-emergency police number is 101[^], BTW.
"These people looked deep within my soul and assigned me a number based on the order in which I joined."
- Homer
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There is already 311 for that here, or call the local station directly.
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_Damian S_ wrote: Nice selective quoting there... the important part is that the offender has left and isn't likely to return.
It's up to the operator to decide if someone if likely to turn up or has fled. When an offender leaves (which last time I checked, most criminals do so after committing a crime), he is likely to be caught in the area. Now that every criminal knows this is the policy, all they have to do is leave an area before or while someone is on the phone with 911 and they won't be pursued, and ever caught.
The worst part about it is that the victim can't ask for the police if the perp has left. Let's say that someone breaks into your house, rapes your family (you can't fight back, you are unarmed), then leaves, you might want to request an actual officer to show up right?
_Damian S_ wrote: Scenes of Crime (or whatever the mob over there are called who come and take fingerprints) will still turn up.
I haven't seen anywhere that says they will actually ever show up. It appears it will all be done by phone.
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Quote: Let's say that someone breaks into your house, rapes your family (you can't fight back, you are unarmed), then leaves, you might want to request an actual officer to show up right?
Quote: Chicago police are no longer responding in person to 911 calls reporting vehicle theft, garage burglary or simple assault in a change aimed at freeing up officers to deal with more serious crimes.
The story doesn't seem to agree with your concern. I'd like to think that what you described would qualify as more than 'simple assault' and fit nicely into 'more serious crime'. I know, slippery slope and all. Soon justice will be dispensed from vending machines!
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I'd like to think it would too, the line is incredibly vague. I know that there would be self defense scenarios that won't be responded to. I have had to remove someone from my house (just knocked on my door and walked in). Now who is to say that he won't come back, or that having an officer respond to search the area wouldn't lead to his arrest and potentially stop another crime.
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Chicago is an open portal to hell, along with Detroit and a few other large cities.
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It's on the more expensive end of portals to hell, too.
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It's become a well known story/joke in the UK with many variations:-
A man calls the police and says "a man is breaking into my car right in front of my house right now in broad daylight, please come and arrest him."
The police reply, "Sorry we don't have anyone available to do that you'll have to wait until tomorrow and we'll send you out a trained councellor to make you feel better about loosing your car.". The man says. "That's OK, that's what I though you'd say. I've finished loading my shotgun now, click, clack, I'll go and deal with the problem myself." and puts the phone down.
Five minutes later the entire street is full of armed police, screaming sirens, specialist vehicles, ambulances and a fire engine.
The car theif gets a 3 month sentence for which he only spends just long enough inside to learn how to do it properly and is then released. The victim gets a bill for £6000 'legal fees' and a suspended sentence for wasting police time, looses his car, his job, his house, his wife and his children within the year.
Some versions of the story add an ironic happy ending but I'm afraid they're just not credible.
"The secret of happiness is freedom, and the secret of freedom, courage."
Thucydides (B.C. 460-400)
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*cough* 
~RaGE();
I think words like 'destiny' are a way of trying to find order where none exists. - Christian Graus
Do not feed the troll ! - Common proverb
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Nah, they disassemble.
If your actions inspire others to dream more, learn more, do more and become more, you are a leader.-John Q. Adams
You must accept one of two basic premises: Either we are alone in the universe, or we are not alone in the universe. And either way, the implications are staggering.-Wernher von Braun
Only two things are infinite, the universe and human stupidity, and I'm not sure about the former.-Albert Einstein
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Yes, that's more appropriate 
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Dang, I want that on my headstone (when it's time, that is!)
Why can't I be applicable like John? - Me, April 2011
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Beidh ceol, caint agus craic againn - Seán Bán Breathnach
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Da mihi sis crustum Etruscum cum omnibus in eo!
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Just because a thing is new don’t mean that it’s better - Will Rogers, September 4, 1932
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No!!! No disassemble!!
Johnny 5 is alive!
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Reminds me of "The Perfect Program":
"No program is perfect,"
They said with a shrug.
"The customer's happy--
What's one little bug?"
But he was determined,
The others went home.
He dug out the flow chart
Deserted, alone.
Night passed into morning.
The room was cluttered
With core dumps, source listings.
"I'm close," he muttered.
Chain smoking, cold coffee,
Logic, deduction.
"I've got it!" he cried,
"Just change one instruction."
Then change two, then three more,
As year followed year.
And strangers would comment,
"Is that guy still here?"
He died at the console
Of hunger and thirst.
Next day he was buried
Nines down, leading edge first.
And his wife through her tears,
Accepting his fate,
Said "He's not really gone,
He's just working late."
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Very Good Ian !
That's exactly my life!
I shared this with my colleagues as well (all of them developers)
Cheers
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Following Nagy's link below about some Hungarian chap I saw a link to the following page which it was impossible not to click on...
Clickety Clit[^]
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If it moves, compile it
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Is that a model of Cher?
If your actions inspire others to dream more, learn more, do more and become more, you are a leader.-John Q. Adams
You must accept one of two basic premises: Either we are alone in the universe, or we are not alone in the universe. And either way, the implications are staggering.-Wernher von Braun
Only two things are infinite, the universe and human stupidity, and I'm not sure about the former.-Albert Einstein
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Excellent
I love the quote : "I just don't trust anything that bleeds for five days and doesn't die."
Seulement, dans certains cas, n'est-ce pas, on n'entend guère que ce qu'on désire entendre et ce qui vous arrange le mieux... [^]
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"Most Gypsies are not suitable for cohabitation. They are not suitable for being among people. Most are animals, and behave like animals. They shouldn't be tolerated or understood, but stamped out. Animals should not exist. In no way." Zsolt Bayer, Magyar Hirlap, 5 January 2013
This man is a good friend, confidant and advisor to The Great Victator. He's also an unapologetic cvnt.
Panic, Chaos, Destruction. My work here is done.
Drink. Get drunk. Fall over - P O'H
OK, I will win to day or my name isn't Ethel Crudacre! - DD Ethel Crudacre
I cannot live by bread alone. Bacon and ketchup are needed as well. - Trollslayer
Have a bit more patience with newbies. Of course some of them act dumb - they're often *students*, for heaven's sake - Terry Pratchett
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Reminds me of the song: You are my SUNSHINE, you are my SUNSHINE...
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Stamped out.. That's like trying to rid the world of cockroaches. He won't succeed.
Have they actually put in any effort, though? All I'm hearing is lots of big talk
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Hmm, sounds just like what Hitler said about the Jews...
If your actions inspire others to dream more, learn more, do more and become more, you are a leader.-John Q. Adams
You must accept one of two basic premises: Either we are alone in the universe, or we are not alone in the universe. And either way, the implications are staggering.-Wernher von Braun
Only two things are infinite, the universe and human stupidity, and I'm not sure about the former.-Albert Einstein
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if this[^] has ever happened to anyone?
cheers,
Marco Bertschi
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see here[^]
---------------------------------
I will never again mention that I was the poster of the One Millionth Lounge Post, nor that it was complete drivel. Dalek Dave
CCC Link[ ^]
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Yes!
(If you mean: 'can your Mrs take ambiguous photos?'  )
"For fifty bucks I'd put my face in their soup and blow." - George Costanza
CP article: SmartPager - a Flickr-style pager control with go-to-page popup layer.
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If you mean "eat a bacon buttie" then yes - but we don't have a tin shed for her to eat it in.
If you get an email telling you that you can catch Swine Flu from tinned pork then just delete it. It's Spam.
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He looks like a knob to me...
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That would be awesome, freeing up my hands from the BBQ and letting me have a beer in the one hand and a cigarette in the other
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Customer:
"Would I be correct in saying not everything is upgraded yet?"
"The X section of the screen isn't showing. I restarted it, and it came back but then it went away again after a few minutes"
"Setting Y is wrong. Is there a way to change that from here?"
Me:
"That is correct, not everything has been updated yet. I'm still working on the one's I got the information for this morning"
"If the unit can't connect to the server, feature X will go away until it regains connection. Once it can connects, it should come back"
"We don't currently have a way to change that from there"
The boss:
"You have a short concise way of responding, which is good with developers, but you can make the customer feel like you are putting them off so you can do something else. I know that's not what you are doing, but it can seem that way. We want the customer to feel tended to. Make them feel like you are doing everything you can to help them. I'll reply on your behalf in case he is still stewing about your email".
I'm still looking for what I did wrong. His reply on my behalf certainly seemed elegant, but ... It was just restating what I said. I still don't get it, and I wouldn't think the customer was mad. Mad? really?
The boss would know better than me for sure, so I'll have to work on this. It is just frustrating.
If it moves, compile it
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Why are you responding to external requests if your boss does not think you are capable? Shirley that's his/her job?
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I'm not sure, I just did what he asked.
And don't call me Shirley
If it moves, compile it
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Ya know, I don't typically respond to a lot of these threads but this one got to me. The boss was IMHO, totally wrong to reply "for" you. I thought your replies were not only sufficient but answered in like kind, short.(if your text of what the asker said was correct!) I would have a huge problem with what my boss did in this respect. Totally disrespectful to you. It only meant the boss had no idea whether your comments were correct or not.
ranting, sorry.
vbmike
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loctrice wrote: I'm still looking for what I did wrong.
You'll never find it. You did nothing wrong.
loctrice wrote: Mad? really?
This customer has and is a problem.
BDF
I often make very large prints from unexposed film, and every one of them turns out to be a picture of myself as I once dreamed I would be.
-- BillWoodruff
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According ot my VP you need to give them warm and fuzzies. I've threatened to start keeping those hairy caterpillars for just such an occasion.
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Yeah, it's jsut something I'll have to work on. I tend to get irritated if people fluff to much when they are talking to me. I just want them to get to the point. I just have to keep in mind, that I have to carefully think over my emails to them because they want something different than I do.
If it moves, compile it
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Unfortunately, the world works like this. Sugar coating things up when dealing with customers is needed, and we are not the best ones to do it. I'd suggest you not to worry too much about it, and let the boss handle things like this.
"Real men drive manual transmission" - Rajesh.
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loctrice wrote: Me:
"That is correct, not everything has been updated yet. I'm still working on the one's I got the information for this morning"
"If the unit can't connect to the server, feature X will go away until it regains connection. Once it can connects, it should come back"
"We don't currently have a way to change that from there"
Yes, sorry but we have had a problem with the upgrade, and some pieces did not get through. We are working on it right now and hope to have it fixed as soon as possible.
We are pretty sure that feature X will be OK once your unit can connect to the server again, but can you let us know the result next time you try it?
As to the Y setting, we cannot change it from here unfortunately. But thanks for bringing it to our attention, I'll talk to the boss and see if we cannot do something about that for the future.
I'll let you know as soon as we have everything back on line, but if there's anything else I can help with in the meantime, please give me a call.
As my boss used to say "Tell the customer he/she is the most important person in your life right at this moment".
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Agreed - and if you say "I'll let you know" by preference give a time limit, but definitely do it as soon as you can. Never, ever promise to get back to a customer and don't do it - even if it's a quick call to say "it's taking longer than we thought, can I get back to you tomorrow?"
If you get an email telling you that you can catch Swine Flu from tinned pork then just delete it. It's Spam.
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Spot on - also a great piece of advice given to me some years ago.
tell the customer you will contact them in (say) 35 minutes (or tomorrow morning at 10:15).
Be specific with that time and make sure you absolutely stick with it, even if there is not a snowball's chance of getting whatever fixed by then.
When you contact them, give them an update, even if that is that it is still being worked on, and you will contact them again in (again a specific time).
The customer is happy even if you have don NOTHING on their problem at all.
The point is that, by being specific with the time (i.e. not 'later this afternoon' but 'At 3:25 pm' the time will stick in the customer's head, and they won't be pacing up and down waiting for the call. And when it comes in on time, their perception of you is of someone who is honest.
It may sound cynical - but if you are genuinely working on their issue and can call them at 3:25 pm and tell them that it is fixed, all the better.
The other side of the coin is to try NOT to contact them early if the problem is fixed. If you say you will contact them at 3:25 and call them at 2pm to tell them all is well, while they are happy this time, it can lead to them calling up BEFORE the time you promise in future, in the hope that this issue will be fixed early too.
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Was the customer actually upset about your reply or did your boss just assume so?
Soren Madsen
"When you don't know what you're doing it's best to do it quickly" - Jase #DuckDynasty
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As far as I know they were not actually upset.
If it moves, compile it
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loctrice wrote: so I'll have to work on this.
Why?
Are you going to keep this job for the rest of your life? Do you want to move into full time customer support or professional services? Do you want to be a business analyst?
If no then you might consider focusing on your technical skills rather than your interpersonal ones with the presumption that you will find a job at a company where they hire people as developers and hire other different people for roles that require interactions with customers.
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