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More than a question this is me asking for a confirmation:

I'm using Windows CE devices to control the machines we make.
In order to give remote support to our customers there are 2 methods:

A) Modifying the customer's router in order to redirect ports to our machines in they LANs.
B) Modifying our router settings to receive all the customers machines requests and redirect them to a machine in our LAN.

In terms of giving remote support, I prefer the method B as I don't have to modify anything inside the customer network (moreover there are companies that don't allow that).

I need a NAT connection, something I achieve thanks to preparing a remote connection (see the steps I'm using here[^]).

Once the remote connection is established I get a new IP (in a different IP range than the one I'm using in my LAN)in the computer in my LAN (were the router redirects the traffic) that will fit the also new IP that the remote equipment will have.

Then having another computer with that IP range in the LAN of my company would be equal than having the remote equipment, the redirected traffic PC in my LAN and that other extra computer connected in a specific LAN.

If more than one remote equipment tries to establish a remote connection...
Then there will be another computer assigned into that virtual LAN.
So I would be able to give technical support to the different remote machines by the IP gained during the DHCP stage.

Thank you for that...
Kenneth Haugland 2-Aug-12 16:59pm
Just out of curiosity. Do you want to make a program in .NET that does this, or?
Joan M 2-Aug-12 17:05pm
Thank you for your interest Kenneth. No, I'm simply exposing my beliefs and asking for some cpian that could know if I'm right or not to tell that to me.
Kenneth Haugland 5-Aug-12 19:11pm
How about using MSN, or the Windows remote connection? That should be the simplest route possible.... ;)
Joan M 6-Aug-12 1:34am
I need to get access to that remote computer without modifying customer's router. The computer is windows CE.
There's no MSN installed and AFAIK MSN don't allow to control the other computer. To be able to remotely connect using remote desktop I need to know the IP address which I don't know. I need to be able to connect to that CE device with the special software which allows me to program it.

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