4-Hour Engineer Dispatch ASPP Engr Dispatch 1: Up to 1 dispatch (8 hours) per year. Hours exceeding allocation billed @ 1.5x hourly rate w/ 8-hr min Engr Dispatch: 8-hrs to arrive on-site from Ciena's determination of need On-Site Engineer Dispatch - 8 Hour ASPP Engr Dispatch 8: Up to 8 dispatch (64 hours) per year. Hours exceeding allocation billed @ 1.5x hourly rate w/ 8-hr min Engr Dispatch: NBD to dispatch from Ciena's determination of need Per Incident On Site Support ASPP Engr Dispatch 12: Up to 12 dispatch (96 hours) per year. Hours exceeding allocation billed @ 1.5x hourly rate w/ 8-hr min Engr Dispatch: Next day to arrive on-site from Ciena's determination of need Resident Engineer Engr Dispatch: 2-hrs to arrive on-site from Ciena's determination of need Engr Dispatch: 4-hrs to arrive on-site from Ciena's determination of need ASPP Engr Dispatch 2: Up to 2 dispatch (16 hours) per year. Hours exceeding allocation billed @ 1.5x hourly rate w/ 8-hr min N
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