Quote:Can anyone make some help ?
The are thousands of ransomwares and each can use a different encryption method, with a different key on each computer.
Your solutions are:
- format hhd and restore backups.
- wait until you find a decryption software matching the ransomware.
- pay the ransom in hope they will provide the decryption.
In any case, the first step would be to identify the ransomware.