Problems in CCTV system

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Hello everybody.

I just inherited a CCTV system managed by BlueIris software where CPAI seems to be used. I have no experience in CCTV or in CPAI.

What I am facing is:

1) I see lots of "backups" in some DeepStack folder (C:\DeepStack\redis) that are provoking C: to overload. I have to delete them manually from time to time.

2) No clue about how DeepStack (or even the alerts) was configured, but if check the BlueIris log I always see warning messages like:

- AI: Alert canceled [AI: not responding] 15030ms
- AI: not responding

Could anyone help me? I even tried to contact somebody from official CPAI support.

PS: Seems I cannot share images.

What I have tried:

Not much, I do not even know how AI is configured (per camera?).

Posted 23-Nov-23 4:05am

GumerCC

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Maciej Los · Answer 1 · 2023-11-26T06:15:00

Solution 1

I's suggest to share your issues with Blue Iris support team[^].

Posted 26-Nov-23 6:15am

Maciej Los

GumerCC · Answer 2 · 2023-11-26T20:16:00

Solution 2

Thanks Maciej, I already asked for official support from BlueIris and they did not help at all. In fact, they forwarded me here.

Posted 26-Nov-23 20:16pm

GumerCC

Updated 26-Nov-23 21:32pm

Comments

Richard MacCutchan 27-Nov-23 3:37am

If you wish to reply to someone's posted solution then please use the Have a Question or Comment? link below the posted message.

But it is unlikely that anyone here can offer even a suggestion, given the lack of detail in your question. And if BlueIris refuse to help then you should ask for your money back and buy a system that is supported.