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Hello everybody.

I just inherited a CCTV system managed by BlueIris software where CPAI seems to be used. I have no experience in CCTV or in CPAI.

What I am facing is:

1) I see lots of "backups" in some DeepStack folder (C:\DeepStack\redis) that are provoking C: to overload. I have to delete them manually from time to time.

2) No clue about how DeepStack (or even the alerts) was configured, but if check the BlueIris log I always see warning messages like:

- AI: Alert canceled [AI: not responding] 15030ms
- AI: not responding

Could anyone help me? I even tried to contact somebody from official CPAI support.

PS: Seems I cannot share images.

What I have tried:

Not much, I do not even know how AI is configured (per camera?).
Posted

I's suggest to share your issues with Blue Iris support team[^].
 
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Thanks Maciej, I already asked for official support from BlueIris and they did not help at all. In fact, they forwarded me here.
 
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Comments
Richard MacCutchan 27-Nov-23 3:37am    
If you wish to reply to someone's posted solution then please use the Have a Question or Comment? link below the posted message.

But it is unlikely that anyone here can offer even a suggestion, given the lack of detail in your question. And if BlueIris refuse to help then you should ask for your money back and buy a system that is supported.

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