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pllzzzzzzzzz can anybody help me i want to make a call center software as my college project and i don't hv any idead about it plzz somebody help me with it plzzzzzzzzzz
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[no name] 16-Jun-13 8:21am    
Define some requirements
Learn how to write some code in C#
Write some code
Test your code
Fix your errors
Write more code
Stop using "pllzzzzzzzzz" and "hv" nonsense.
vidushiSharma 16-Jun-13 11:06am    
see i have worked upon with c# codes but never with calling scnario i just need help in that case rest i know how to do and i m doing plzz because i m stuck in between my project

1 solution

We can't help you on such a broad question. (And it's your project, so most of us are old fashioned enough to think you should do at least some of the work yourself).

But it's not really as complex as you probably think.

Sit down with a blank sheet of paper and a pen.
Now, think about what the user of your software is going to expect to do with it. Start in broad terms: "sit there waiting for a call" "answer call" "end call"
Then expand each part in turn:
When they "answer call" what info do they need? Where do they get it from? What are they going to do with it?
And so on.

Pretend you are a user, and work out what they want, for the particular type of call center you are working on (a support center will have different needs from a banking center, which will be different from a complaints center, etc, etc.)
write it down, and eventually you have have the outlines of you requirements. You can then formalise these into a (at least) outline specification, which gives you somewhere to start designing the software from.
 
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vidushiSharma 16-Jun-13 11:03am    
see i had thought about it but i seriously dont hv any idea about how to make call or answer it using tapi3 i had thought about the modules i will hv to make and so on but i m stuck to the question that i how will i provide the user with the option to make a call and receive....can u plz provide me with some information how can i do...i know i have to make it and i will but i need some guidance...i have worked upon c# somewhat but never with calling scenario
OriginalGriff 16-Jun-13 11:18am    
The first place to start looking is Google. Taking part of your comment as a simple search:

https://www.google.co.uk/search?q=make+call+or+answer+it+using+tapi3&oq=make+call+or+answer+it+using+tapi3&aqs=chrome.0.57&sourceid=chrome&ie=UTF-8

Will give you 2 1/2 million hits. The third one of these is and MSDN guide to using TAPI:
http://msdn.microsoft.com/en-us/library/windows/desktop/ms734257(v=vs.85).aspx
Which would probably be a good place to start...
vidushiSharma 16-Jun-13 11:35am    
thanks
OriginalGriff 16-Jun-13 11:46am    
You're welcome!
Monjurul Habib 16-Jun-13 15:57pm    
5+

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