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Well, two days ago, having made tentative arrangements to have the bed delivered next Thursday, I received an email form Sam's - "We apologize for the inconvenience. Your order has been cancelled."
I wrote back to remind them that I didn't ask for a cancellation, and they responded, "We're sorry, but once cancelled, we cannot reinstate an order. If you'd like to re-order this item, please call Customer Service at blah-blah-blah..." Good Lord, is there no limit to their incompetence?
So I did more shopping, found a reliable source for a better bed, but one which costs an extra $240 for a boxspring to support it. The dealer will deliver when I want it delivered, including Saturdays, and will not only set it up, but take away the old bed, saving me a trip to the dump. All I'm waiting for is my money back in my account so that I can order the new bed. In the meantime, I've designed a foundation assembly for the bed made out of red oak, located and priced the lumber to do the job, and made sure I have all the tools to fabricate the assembly.
I checked my account a few minutes ago - still not there. So I checked my online account at Samsclub.com to see the order status. It still says "shipped!" The last time I talked to the shipper, they were going to call me Wednesday to confirm delivery the next day. At this point, I don't know whether Samsclub.com has bothered to inform the shipper that the order was cancelled, so I may end up with two beds on my porch if I go ahead with the second order. Apparently, even the wheels of stupidity move slowly...
I guess I'll have to wait until Wednesday to find out what's going to happen. But I'm tempted to send the entire email transcript of my interactions with Samsclub.com Customer Service to the CEO, just so he can properly reward those involved for their excellent performance. It just happens that I saved a copy...
I do not subscribe to the idea that "suffering shared is suffering diluted;" there's no schadenfreude for me reading about snafus like the one you are snagged in, but your experience does remind me of my own struggles (unsuccessful, so far), for more than a month, to get a working version of Visual Studio installed (to revert to the Visual Studio 2010 Pro purchased in the US, I was using for years; and, to get rid of traces of VS 2012 RC, and VS 2012 RTM).
Do you feel better knowing someone else is struggling with an equally bizarre situation involving the tech support of the world's major software company ... mmm ... perhaps better you have no reaction to that, or laugh at it (which wouldn't bother me, because I am laughing at it, also !).
The experience you are having with Sam's Club does remind me of the typical experience expats in Thailand have when trying to get "any business done;" living here: you either learn to laugh at the inevitable surreal confusions, and backfires, (the way Thais do) and "laugh it off," and not to expect anything but that, or: you go crazy, and/or leave the country ... unless you've been thrown in immigration jail, or are being extorted by ... let's leave out who usually does the extortion.
I hope you get the bed of your dreams soon, and sleep soundly in it !
I can commiserate with you on your struggles with VS 2012/10 - been there many times with Microsoft products, and always by following their explicit instructions to the letter. And no, I don't gain any satisfaction from knowing about your struggles, nor anyone else's. But it does, at times, cause me to feel less like Kilgore Trout, a being created solely for the purpose of testing the limits of human endurance. That's actually Christian's job...
No, I post my travails merely to provide entertainment for those who find such things amusing, and as a warning to others who may be about to repeat a mistake I've already made; there's no good reason to allow another to repeat my errors in judgement - let them find their own! I also find that, as a result of posting such drivel, I often glean insights from others wiser than I about the way things are done elsewhere. This post seems to have accomplished that purpose, as I've now learned that Thailand has an institution known as "immigration jail," which I did not know about previously. I am thus enlightened, and now know more than I knew before - thank you!
I guess I'll have to wait until Wednesday to find out what's going to happen.
But I'm tempted to send the entire email transcript of my interactions with
Samsclub.com Customer Service to the CEO, just so he can properly reward those
involved for their excellent performance. It just happens that I saved a copy...
Try it, but don't expect too much to happen. Once or twice I had to take a typical student's job, like sitting in a call center for endless hours. The people you have on the phone do not know what's going on and have little to no chance to find anything out. Their bosses do that deliberately to buy time. As long as you spend time talking to totally unimportant people (and possibly keep paying the charges for their service number), they have your money and they will try to keep it as long as possible. In that case the 'incompetence' is deliberate, you will have a hard time to finally get to talk to someone who could clear this up, if they wanted to. And you may discover that they already expect complaints and deal with them in a very routine manner.
So I just ordered this bed from SamsClub...
You could send it to there CEO but he would probably do nothing but piss you off further and it will probably be resolved before he even gets a chance to look at it.