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I try to connect my website via ftp. I succeed connect the folders by my browser, but in visual studion 2012 I can connect the site just by the local address( not by the remote address. I get this error when I try to connect in remote address: "unable to retrieve folder information from the servrer. can't connect to '(the remote ip addres)' on port 21. Check the server name and proxy settings. If the settengis are correct, the server may be temporarily unavailable."
Posted 27-Dec-12 3:07am
Updated 27-Dec-12 9:13am

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Solution 1

Such things depends on a number of factors which are defined by how the server configurations are prescribed for your site. If you use some Web hosting company, you usually have limited access to it, only through some control panel (Plesk, cPanel and the like). Besides, some features are limited, depending on what hosting package you are subscribed to. So, only you hosting provider can resolve all the issues. You have to contact its technical support.

In case you self-host your Web site (relatively rare situation, but I did that, too), you will have to dig into the settings of your FTP and/or HTTP server. If you face problems with that, you would have to ask more specific question providing all the detail of your environment and current settings.

dtpozner 30-Dec-12 3:29am
I realy self-host my Web site. and here are the deatails:
I use windows 8 with iis 8.
I enabled basic authentification and disabled anonymous authentification.
all the relevant ports (1024-65535) are open in inbound and outbound rule in firewall. I also opened port 21 in my router.
anything else?
Sergey Alexandrovich Kryukov 30-Dec-12 13:17pm
I don't know if that's all or not. You also can checkup your HTTP/FTP server settings, whatever it is.
dtpozner 30-Dec-12 16:11pm
What do you mean? which settings is it supposed to have?
Sergey Alexandrovich Kryukov 30-Dec-12 19:29pm
You never told use what do you use for service, but all of them has a number of setting, per service and per site.
dtpozner 31-Dec-12 2:30am
I use IIS 8
OK, good; look at its documentation... I personally never used IIS, usually prefer Apache or some other open-source product...
dtpozner 31-Dec-12 2:48am
I looke at it's documentation and defined all the settings properly.
I hardly could possibly add anything else. I did not see this documentation and your actual settings... Well, one thing: do you take into account that FTP can use either passive or active mode, and generally two ports are used, not one? Please see:

Due to this fact, I had a connection problem because of firewall, had to adjust either firewall settings or FTP's.

dtpozner 31-Dec-12 3:00am
I have already opened all the relevant port.
sariqkhan 31-Dec-12 8:11am
sir can you help me out

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