IT Service Management (ITSM) and Service Desk Implementation

Sandeep Kumar Seeram

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4 Jun 2012CPOL7 min read

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The aim of this paper is to extend the line of knowledge about outcomes of ITSM and Service Desk Implementation, proposing a conceptual framework for successful ITSM and Service Desk implementation, phases of implementation cycle, and different success factors.

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This article, along with any associated source code and files, is licensed under The Code Project Open License (CPOL)

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Sandeep Kumar Seeram

United States

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IT Service Management (ITSM) and Service Desk Implementation

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