Sharepoint 2016 - not able to send emails by setting alerts or workflows

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SharePoint2016

In SharePoint 2016, I'm not able to send/trigger emails by setting Alerts or workflows but I can send email through SP Management Shell. When I'm setting alerts in lists/libraries or trying through SP Designer Workflow 2010/2013 its not working.. Status is coming as completed but I'm not receiving emails.How to debug further ? Actually I'm trying to send email to other domain which is already there in AD user profile.

What I have tried:

I have tested outgoing emails from SP management shell as per this link and its working fine.

I have also checked the logs through ULS viewer.. there its saying that email successfully send but I'm not receiving the emails.

I have also installed the updates as per this link

Posted 18-Jun-18 21:36pm

Member 7676955

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Member 7676955 · Accepted Answer · 2018-06-23T21:22:00

Solution 1

I have solved this, Earlier I was configuring the outgoing email only in System Settings -> E-Mail and Text Messages (SMS) -> Configure outgoing e-mail settings.. later I check in Application Management ->Manage web applications and relevant Web application's general setting -> outgoing email.. there TO & FROM email were different. Once I correct this here it started working.

Posted 23-Jun-18 21:22pm

Member 7676955

Updated 23-Jun-18 21:29pm

Comments

OriginalGriff 24-Jun-18 3:30am

Please do not post the same thing again if it doesn't appear immediately: both of these were sent to moderation, and required a human volunteer to review it for publication.
I have deleted the spare.

Member 7676955 24-Jun-18 4:00am

Actually I was getting error saying that "Server was busy..." and not getting any confirmation so I tried to submit it again.