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AnswerRe: Elephanting BT Pin
OriginalGriff16-Dec-13 9:47
mveOriginalGriff16-Dec-13 9:47 
GeneralRe: Elephanting BT Pin
User 842016-Dec-13 9:51
User 842016-Dec-13 9:51 
GeneralRe: Elephanting BT Pin
OriginalGriff16-Dec-13 9:54
mveOriginalGriff16-Dec-13 9:54 
GeneralRe: Elephanting BT Pin
User 842016-Dec-13 10:07
User 842016-Dec-13 10:07 
GeneralRe: Elephanting BT Pin
OriginalGriff16-Dec-13 10:14
mveOriginalGriff16-Dec-13 10:14 
GeneralRe: Elephanting BT Pin
pkfox17-Dec-13 19:46
professionalpkfox17-Dec-13 19:46 
GeneralRe: Elephanting BT Pin
Matthew Dennis16-Dec-13 15:16
sysadminMatthew Dennis16-Dec-13 15:16 
GeneralRe: Elephanting BT Pin
RTek2316-Dec-13 9:58
professionalRTek2316-Dec-13 9:58 
Not to disagree or argue, but I think you could look at some of the positives here. They decided to dig after only two faults. That is not too bad, really...someone taking responsibility to say it needed to be fixed right, and implementing the solution. Yes, agreed, they could of followed up better, but the guys in the field with the shovels are generally not the customer facing reps. The website is likely updated by a day worker, so did not get the report in before 5:30 pm, and would not be updated until the next morning. That said, I've never dealt with BT so have no preconception of their level of typical service (but at a guess, it is a bit Dead | X| .

Ken
GeneralRe: Elephanting BT Pin
Nagy Vilmos16-Dec-13 21:59
professionalNagy Vilmos16-Dec-13 21:59 
GeneralRe: Elephanting BT Pin
Richard Deeming16-Dec-13 23:04
mveRichard Deeming16-Dec-13 23:04 
GeneralGoogle == Cyberdyne? Pin
drolfson16-Dec-13 7:57
professionaldrolfson16-Dec-13 7:57 
GeneralRe: Google == Cyberdyne? Pin
Yuriy Loginov16-Dec-13 8:08
professionalYuriy Loginov16-Dec-13 8:08 
GeneralRe: Google == Cyberdyne? Pin
Simon O'Riordan from UK16-Dec-13 21:09
Simon O'Riordan from UK16-Dec-13 21:09 
GeneralRe: Google == Cyberdyne? Pin
BobJanova16-Dec-13 23:00
BobJanova16-Dec-13 23:00 
GeneralRe: Google == Cyberdyne? Pin
Simon O'Riordan from UK16-Dec-13 23:33
Simon O'Riordan from UK16-Dec-13 23:33 
GeneralRe: Google == Cyberdyne? Pin
NAANsoft17-Dec-13 2:32
NAANsoft17-Dec-13 2:32 
GeneralRe: Google == Cyberdyne? Pin
Carlosian18-Dec-13 4:59
Carlosian18-Dec-13 4:59 
GeneralRe: Google == Cyberdyne? Pin
Simon O'Riordan from UK18-Dec-13 5:10
Simon O'Riordan from UK18-Dec-13 5:10 
GeneralRe: Google == Cyberdyne? Pin
Pete O'Hanlon16-Dec-13 8:19
mvePete O'Hanlon16-Dec-13 8:19 
GeneralRe: Google == Cyberdyne? Pin
Yuriy Loginov16-Dec-13 8:34
professionalYuriy Loginov16-Dec-13 8:34 
GeneralRe: Google == Cyberdyne? Pin
mikepwilson16-Dec-13 8:46
mikepwilson16-Dec-13 8:46 
GeneralRe: Google == Cyberdyne? Pin
shdvr17-Dec-13 7:03
shdvr17-Dec-13 7:03 
GeneralRe: Google == Cyberdyne? Pin
User 842016-Dec-13 8:49
User 842016-Dec-13 8:49 
GeneralRe: Google == Cyberdyne? Pin
DaveAuld16-Dec-13 8:54
professionalDaveAuld16-Dec-13 8:54 
GeneralRe: Google == Cyberdyne? Pin
User 842016-Dec-13 9:38
User 842016-Dec-13 9:38 

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