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We switched the order internally for one day, and every single person that used it clicked Cancel at least a dozen times when they meant to hit OK, including the tester that wants it switched.
So, despite knowing about the change and being a regular user of other applications with the OK | Cancel standard, I had to consciously make sure I clicked the correct button, rather than using my "muscle memory" of clicking on the bottom right corner.
The United States invariably does the right thing, after having exhausted every other alternative. -Winston Churchill
America is the only country that went from barbarism to decadence without civilization in between. -Oscar Wilde
Wow, even the French showed a little more spine than that before they got their sh*t pushed in.[^] -Colin Mullikin
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Colin Mullikin wrote: So, despite knowing about the change and being a regular user of other applications with the OK | Cancel standard, I had to consciously make sure I clicked the correct button, rather than using my "muscle memory" of clicking on the bottom right corner.
But they'll get used to it in a matter of days. That's like saying; "well we shot one foot off, may as well get the other." Tell them it's an enhanced feature to be Y3K compliant or something. 
Jeremy Falcon
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Fine...YOU pay for it 
"Seize the day" - Horace
"It's not what he doesn't know that scares me; it's what he knows for sure that just ain't so!" - Will Rogers, said by him about Herbert Hoover
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If Microsoft worked by that logic we'd still be using MS-DOS. Change takes getting used to. That doesn't mean it's bad.
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In my experience if the form elements, like button, have some visual significance it does not matter where they are on the form. The eye goes after what it sees...
However if the design is flat (what is very 'cool' today) the standard place is a must-have for form elements.
I'm not questioning your powers of observation; I'm merely remarking upon the paradox of asking a masked man who he is. (V)
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Now... before you go and do something crazy.... grab a camera and be sure to record it. We'll wait right here (for the vids)... 
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Colin Mullikin wrote: that uses our software (thousands of people).
So say you have 10,000 users.
In 10 years how many of those same users will be using it?
How many new users will be using it?
If say 9,000 of 11,000 total users will still be using it have 10 years then I can see your argument.
However if after 10 years there will be 5,000 original users and 95,000 new users then the other person has a valid argument.
But other than that this is a requirement/improvement and not a bug so a QA role shouldn't be driving that sort of change anyways so their view is irrelevant and ignorable.
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jschell wrote: If say 9,000 of 11,000 total users will still be using it have 10 years then I can see your argument.
However if after 10 years there will be 5,000 original users and 95,000 new users then the other person has a valid argument.
We are growing, but no where near at that rate. I'm just spitballing numbers here, but I would guess we have roughly 15000-20000 users currently and gain a little less than 1000/year at our current pace.
jschell wrote: But other than that this is a requirement/improvement and not a bug so a QA role shouldn't be driving that sort of change anyways so their view is irrelevant and ignorable.
We are a fairly small development team (~15 devs, 4 QA), so as much as I would like to agree with you, everyone kinda has their hands in everything.
The United States invariably does the right thing, after having exhausted every other alternative. -Winston Churchill
America is the only country that went from barbarism to decadence without civilization in between. -Oscar Wilde
Wow, even the French showed a little more spine than that before they got their sh*t pushed in.[^] -Colin Mullikin
modified 20-May-14 15:53pm.
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At that rate (of new users coming in) I'm inclined to agree that changing any parts of the UI should better be based on a strong argument/benefit. If your numbers are halfway accurate, I'd not disregard this request entirely, but postpone it unto a time when you incorporate a major overhaul of the UI, or at least the dialog structure. Such redesigns are really helpful to keep up to date with modern UI standards, and to adapt to new OS versions - unless your company is SAP, of course
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Remove the Cancel button.
Or how about one of those apps where the button moves whenever the mouse gets near it?
You'll never get very far if all you do is follow instructions.
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I prefer the latter!  Or may be a variant where OK and Cancel switch places when your mouse pointer gets near 
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Acknowledge it is a bug and resolve it as "won't fix".
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Alternatively, you could acknowledge that this has been raised as a defect and put a ticket in your bug tracking system. Now, don't just treat this as meaning you've finished with your responsibility. The action to come out of this is to investigate the impact of reversing the change - and this means talking to your customers. I pretty much guarantee you that this is a feature that would be greeted with joy by them. Do the maths, and see what the cost of making the change would be.
Finally, someone in authority needs to decide whether the cost of the change is worth it. If the answer is no, then you have the ticket to smack the tester with.
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In my experience the customers rarely know whats good for them. Microsoft realized that a long time ago and keeps pushing changes that many beta testers vocally argued against. Sometimes the beta testers turn out to be right. But just as often they're wrong.
In the end, it probably doesn't matter all that much which way you go - just don't waste too much time discussing it. The worst decision is always no decision!
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Quote: what Microsoft does throughout Windows(Cancel in bottom right corner, OK to the left of it).
Is just plain wrong. The OK or "moving forward" button should be at the bottom right. The Cancel or "give up and go back" button should be to the left of it similar in action and placement to Forward and Back buttons on browsers - except they are at the top.
- I would love to change the world, but they won’t give me the source code.
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This makes sense. Please make it happen.
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This is another line of reasoning that I have seen before that I definitely agree with. Let me just get Uncle Bill on the phone and we can have this whole mess straightened out in no time.
The United States invariably does the right thing, after having exhausted every other alternative. -Winston Churchill
America is the only country that went from barbarism to decadence without civilization in between. -Oscar Wilde
Wow, even the French showed a little more spine than that before they got their sh*t pushed in.[^] -Colin Mullikin
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Forogar wrote: Is just plain wrong. The OK or "moving forward" button should be at the bottom right. The Cancel or "give up and go back" button should be to the left of it similar in action and placement to Forward and Back buttons on browsers - except they are at the top.
And people should fish with a rifle instead of a fishing pole. It's fish hunting season. Point being, just because something is done one way in a different environment doesn't mean it should be done that way everywhere.
Jeremy Falcon
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Quote: just because something is done one way in a different environment doesn't mean it should be done that way everywhere
It does if I say so! 
- I would love to change the world, but they won’t give me the source code.
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Not a bad idea at all: you bind the fishing line to the end of the rifle, and when you get bored you shoot the competition 
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Stefan_Lang wrote: Not a bad idea at all: you bind the fishing line to the end of the rifle, and when you get bored you shoot the competition
Now if we just toss a boomerang on the end of the line, we'll never have to go get our food again!
Jeremy Falcon
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It is just plain wrong. The dialog is shown for breaking the sequence, not for making it flow.
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Order is important, as are expectations.
Always wipe, then pull up trousers.
Bastard Programmer from Hell 
If you can't read my code, try converting it here[^]
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The real problem occurs if you wipe, then pull up trousers, then wipe again... 
The United States invariably does the right thing, after having exhausted every other alternative. -Winston Churchill
America is the only country that went from barbarism to decadence without civilization in between. -Oscar Wilde
Wow, even the French showed a little more spine than that before they got their sh*t pushed in.[^] -Colin Mullikin
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