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Sorry to be cynical, but could that be that once you'd notified them, they were liable for the loss? 
Life is like a s**t sandwich; the more bread you have, the less s**t you eat.
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while the 45 minute wait is pretty crap - you can't really blame the bank for a poor quality phone line, which could be your, your carrier or another's fault.
PooperPig - Coming Soon
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It's all about luck...
I had been in your same shoes, even when I knew what was wrong the Customer Service was dummy...
But I had also been in the other side, so pleasant Customer Service that you also want to kiss the other person, no matter if they were able to solve your problem.
Up to now I had quit just one Bank (Scotia Bank), they just sucks in my country, no good services, bad customer service and Visa Electron (hate that card, can't use it on internet and a lot of place due the lack of security stuff, it event have your name)
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Just almost all of you are stupid.
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Well, yes.
I certainly am. But many of the others here are really very bright indeed - I'm just good at lying about my height, and it seems to be working so far.
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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OriginalGriff wrote: But many of the others here are really very bright indeed
Not me, the pull cord snapped off my bathroom light switch last Tuesday and I still haven't got it working again yet.
If I'm honest I regret not spending the extra pound to buy a whole new switch rather than just a new cord.
Some men are born mediocre, some men achieve mediocrity, and some men have mediocrity thrust upon them.
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Nah, if you buy a whole new switch you have to get an electrician to inspect your work and issue a certificate... 
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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You have to unwire the switch and take it apart to fit the new cord.
Putting it back together properly is proving a challenge, I finally got it sounding like it works properly, just no effect on the darkness levels.
Some men are born mediocre, some men achieve mediocrity, and some men have mediocrity thrust upon them.
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Check the bulb?
Have you tried the debugger yet? 
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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Why didn't you just tie a shoe lace to the old snapped cord like the rest of us?
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I'm 6'2", if there was any of the old cord hanging out then it wouldn't be an issue at all, but it was looped through the switch, so the pull that snapped it also pulled the remains out.
Some men are born mediocre, some men achieve mediocrity, and some men have mediocrity thrust upon them.
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If you were in New Zealand, you would be protected by the home maintenance code provisions. The only conditions are like for like.
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The Nanny State in the UK doesn't trust people as much as the rather-less-Nanny State you live under! 
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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seriously? In the states we just put in a new switch and be done with the whole thing.
To err is human to really mess up you need a computer
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Semi-serious.
You have to get a safety certificate for work done in "notifiable" areas.
<pre lang="sql">From April 2013 electrical work in a dwelling, or associated with its surroundings, is notifiable to a local building control body where the work includes:
...
-- any alteration or addition to an existing circuit in a special location*, whether at low voltage (typically 230 V) or extra-low voltage
*A special location is a room containing a bath or shower, swimming pool or a sauna heater.
In this case he would be changing a switch in a bathroom, which is a "special location" so he should technically pay an electrician to check up on his work. Despite the fact that every Sparks I've met is seemingly incapable of telling the difference between a Red wire and a Black wire, and willing to use both colours for the Live 230VAC circuit in the same room...
We live in a Nanny State where Health and Safety rules. Fear it: it will come to you soon... 
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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*ugh* that is sooo fun. and Griff you are correct. They cannot tell the difference between wires.
I do hope to avoid that coming to a town near me. But you never know.
To err is human to really mess up you need a computer
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Quote: <pre lang="sql">From [April 2013 electrical work in a dwelling]
FTFY - you needed the square brackets around the object name.
Life is like a s**t sandwich; the more bread you have, the less s**t you eat.
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From the description why did the Police get them out, Darwin Award potential! 
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I know I should laugh but a friend of mine awoke the morning after his stag night in tattooist chair (a friend of one his friends) with a dashed line with 'cut here' on his neck (done in indelible ink) tattooist friend always kept his keys safe after that
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SoMad wrote: Still not as bad as this lovely couple[^]
They say you can't tell a book by its cover, but sometimes it's just not true.
I wanna be a eunuchs developer! Pass me a bread knife!
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You mean that we're NOT locked in to this website and I can just close the browser window? doh!
Life is like a s**t sandwich; the more bread you have, the less s**t you eat.
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Why did you buy a new one? Wouldn't duct-taping the broken parts be enough?
Bastard Programmer from Hell 
If you can't read my code, try converting it here[^]
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OriginalGriff wrote: I certainly am
You know he said "genius", not "genus", yes?
I wanna be a eunuchs developer! Pass me a bread knife!
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