Click here to Skip to main content
15,901,035 members

Survey Results

For how long should you provide basic support for your software?

Survey period: 21 Mar 2016 to 28 Mar 2016

Basic Support meaning security patches and assurance your app will continue to run on the platforms / OS it originally targeted. Support time for version N starts when version N+1 is released.

Q1. Consumer applications

OptionVotes% 
Up to 2 years30347.34
Up to 5 years19730.78
Up to 7 years507.81
Over 7 years9014.06

Q2. Business and office productivity applications

OptionVotes% 
Up to 2 years16225.31
Up to 5 year23636.88
Up to 7 years12018.75
Over 7 years12219.06

Q3. Critical Applications (Medical, engineering etc)

OptionVotes% 
Up to 2 years7812.19
Up to 5 years11317.66
Up to 7 years8613.44
Over 7 years36356.72



 
GeneralThere could be other parameters than merely length of time Pin
Johnny J.21-Mar-16 1:05
professionalJohnny J.21-Mar-16 1:05 
GeneralA Lifetime Pin
S Houghtelin21-Mar-16 0:37
professionalS Houghtelin21-Mar-16 0:37 
General"should you" ? Pin
Sascha Lefèvre20-Mar-16 23:43
professionalSascha Lefèvre20-Mar-16 23:43 
GeneralMissing option for Business and Office Productivity Pin
Mycroft Holmes20-Mar-16 21:40
professionalMycroft Holmes20-Mar-16 21:40 
Generalcritical application Pin
V.20-Mar-16 20:56
professionalV.20-Mar-16 20:56 
GeneralRe: critical application Pin
Davide Zaccanti20-Mar-16 22:22
Davide Zaccanti20-Mar-16 22:22 
GeneralRe: critical application Pin
V.20-Mar-16 22:28
professionalV.20-Mar-16 22:28 
GeneralRe: critical application Pin
Davide Zaccanti20-Mar-16 22:51
Davide Zaccanti20-Mar-16 22:51 
Yes, some little differences from Apple policies...

and again, yes, little improvement on system when a new version is available, but some fix (most related to hardware changes, even on embedded systems) will be delivered.

Think on changes on serial port in last 10..15 years (yes ther are still PC that have on-board a couple of RS232).

When I test a new chair for dentist with imaging software in a real environment the primal told me that the prevoius one last for 25 years...

.. you are right, probably when Apple will build industrial equipment something may change.. you will have to replace a blast furnace if the USB cable fails.
GeneralRe: critical application Pin
Albert Holguin21-Mar-16 5:33
professionalAlbert Holguin21-Mar-16 5:33 
GeneralRe: critical application Pin
Member 1103480622-Mar-16 2:18
Member 1103480622-Mar-16 2:18 
GeneralRe: critical application Pin
BryanFazekas22-Mar-16 4:26
BryanFazekas22-Mar-16 4:26 
General...Forget about my APP/Software Pin
koolprasad200320-Mar-16 20:02
professionalkoolprasad200320-Mar-16 20:02 

General General    News News    Suggestion Suggestion    Question Question    Bug Bug    Answer Answer    Joke Joke    Praise Praise    Rant Rant    Admin Admin   

Use Ctrl+Left/Right to switch messages, Ctrl+Up/Down to switch threads, Ctrl+Shift+Left/Right to switch pages.