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BillWoodruff wrote: and you lose control.
It was easy to dismiss as incidents. Not just incidents here, but the supermarket made it, well, were we now. Last visit was miserable and saved by a girl working at check out. Sometimes she does the groceries as well.
Quote was from Terry Pratchett; still haven't read all the books.
BillWoodruff wrote: I wish I could help you with this issue.
Tx for the idea. Neurological, will not get better.
Bastard Programmer from Hell 
"If you just follow the bacon Eddy, wherever it leads you, then you won't have to think about politics." -- Some Bell.
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So I've got this report, which is supposed to look something like:
Invoice | x | €100
Payment | a | € 50
Credit | b | € 40
------------------
Due | € 10 The customer is currently seeing this, but also something else:
Payment | c | € 70
------------------
Due | € 70
Credit | d | € 25
------------------
Due | € 25 Now, I'd expect something like "this makes no sense, why do I see a payment or a credit without an invoice!?"
And I'd say "this is exactly the data I'm getting from your other system, so this is what I can show you. Garbage in, garbage out."
However, what they're saying is "I don't know what invoice that credit belongs to." (while not untrue this isn't really the issue  )
My answer remains the same though, garbage in garbage out.
So now their "fix" to their problem is to add an extra field "original invoice number", which of course I can only show if the data is correct, so in the first case when the invoice is already shown.
I told them this isn't going to work and the problem will remain.
However, they insist.
The new report will look like:
Invoice | x | | €100
Payment | a | | € 50
Credit | b | x | € 40
----------------------
Due | € 10
Payment | c | | € 70
----------------------
Due | € 70
Credit | d | | € 25
----------------------
Due | € 25 I can already hear them say my fix isn't working 
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when a payment is made via check or credit card, or a credit to the account, an invoice number is not required? very interesting. Do they just make payments/credits under a company or person name? if so, could you just start assigning the oldest invoices, in order, to these payments and credits?
we have a payment web-portal that lets certain users just make payments, and we assign the payment to the oldest invoices first, working our way to the newest. That way the user does not have to remember or choose an invoice number.
forgive me if that is what you already mentioned.
modified 24-Apr-21 11:28am.
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I can't (or won't) do anything, just show the data.
The payments are matched with invoices in another system that I have no knowledge of or access to.
I just get the data in seemingly random order and show it in a report.
Any issues with the data should be fixed in the other system by other people.
The data consists of some thousands customers, about twice as many invoices and maybe hundred details like payments and credit notes.
The number of details alone rang some alarm bells, but apparently this is what it is 
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Where does the payment of 70 come from, given the original statement? Second example also goes to 95, not 100.
Sander Rossel wrote: However, they insist.
On having a due of 25, instead of 10?
Who is going to be financially liable for any faults in the system when going to court?
Bastard Programmer from Hell
"If you just follow the bacon Eddy, wherever it leads you, then you won't have to think about politics." -- Some Bell.
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Eddy Vluggen wrote: Where does the payment of 70 come from
I don't know, that's the point, it's just there floating in the void.
Eddy Vluggen wrote: Second example also goes to 95, not 100.
I have no idea what you're saying.
Eddy Vluggen wrote: On having a due of 25, instead of 10?
Again, no idea what you're saying.
The invoice is €100 and it had a payment of €50 and a credit of €40 so the remaining amount is €10.
If you're referring to the payment and credit of €70 and €25 they're not part of the invoice, they're just there being separate entities without context, they make no sense.
Eddy Vluggen wrote: Who is going to be financially liable for any faults in the system when going to court?
Not me, I'm just showing some data from a third party system.
Anyway, we're not going to court, we currently have a good relation and they want to discuss the next project with me 
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That doesn't sound like a cloud issue, more like a bad program or bad vendor issue.
My customer has an on-prem system which does pretty much the same, generate wrong reports that don't get fixed.
Basically, the reason I'm there is because other vendors don't do their job or do it poorly.
We're talking about big vendors that cost €150,000.00 a year on support contracts alone and an additional €130 an hour if they ever do any work for you (despite the support contract).
Meanwhile, my software is running fully in the cloud and they get exactly what they want.
I fix most issues within a few days (and often the same day).
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I won a Fleabay auction for £40 less than I was prepared to pay (second hand table saw); I've fixed my MS PC game controller so my GTA-V helicopter doesn't go right all the damn time (just dirt on one side of the analog stick jamming it from recentering but I had to take it apart to clean); one of my routers will be suitable for conversion to a table router; the sun is shining merrily; and I've got chicken marinating for supper tonight with a salad.
Nothing to do with computers at all, of course - but I'll take victories where I can get 'em!
Nice when a Saturday goes well ... 
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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I suggest you enjoy it while it lasts! 
Get me coffee and no one gets hurt!
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How do routers have nothing to do with computers. And why would you want to put one on a tabletop???
😆
If you can't laugh at yourself - ask me and I will do it for you.
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These make holes in wood, not downloads!
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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Calm down. No need to get... edgy!
O-gee did I go too far?
If you can't laugh at yourself - ask me and I will do it for you.
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Can heartless home work defeat this game (5,5)
Can
heartless home work = dy ( diy )
defeat = crush
game = Candy Crush
I'm amazed nobody solved this
"I didn't mention the bats - he'd see them soon enough" - Hunter S Thompson - RIP
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I don't think any of us figured "home work" was "DIY" - I certainly didn't!
Well, you are up Monday!
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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Do you think it was a fair clue ? I don't like it when there are no replies.
"I didn't mention the bats - he'd see them soon enough" - Hunter S Thompson - RIP
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I'm not convinced Candy Crush is a game, I suspect it's just something that happens between adverts like most mobile games seem to be - but other than that, yes: I'd say it was fair.
Just nobody got it ...
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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I think it was fair, but not by your standards. The this was filler, the same as the that in this one[^]. So "defeat this game" led me to think that it probably referred to the CCC itself, and so the second word in the solution could be solve, with Can as the definition. But the solution isn't hard if one thinks of DIY for home work, which I never did.
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So home work was a fair clue for DIY ?
"I didn't mention the bats - he'd see them soon enough" - Hunter S Thompson - RIP
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Sure. I think I've seen it before but forgot. I thought maybe chore, but it was hard to remove letters from its centre.
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I escaped the Net.
Software rusts. Simon Stephenson, ca 1994. So does this signature. me, 2012
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Yesterday, I had a phone call to say "my computer isn't working"
She had been trying for days, but nothing was happening. So she rang, and told me about it. She turns the computer on while I'm "there" and ... it all works fine. No problemo.
Programming God. I did say.
Today, I go to vacuum seal some Lemon slices for the freezer - ice lemon makes a nice summer drink cooler, especially with Elderflower Tonic Water - and ... the vacuum gauge starts working for the first time in a year or more, without me even opening up the Chamber Vac to see what the problem is.
Programming God. Machine fix themselves in my (even virtual) presence.
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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Many a times, where I've faced a similar situation and couldn't find a solution, my excuse has been "this is a hardware problem, I'm a software guy".
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This explains the error messages of 'No data found in the import file.' which I would have assumed was self-explanatory and not worthy of a support call. The truth is, when I asked about error messages, she had no idea, just that she clicked OK on something. 
