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GeneralI just wonder... PinmemberMarco Bertschi4-Feb-13 6:29 
GeneralRe: I just wonder... Pinmemberahmed zahmed6-Feb-13 14:10 
GeneralCan yours do this? PinmemberDalek Dave3-Feb-13 1:31 
GeneralRe: Can yours do this? PinmemberAshley van Gerven3-Feb-13 1:44 
GeneralRe: Can yours do this? PinmvpOriginalGriff3-Feb-13 1:56 
GeneralRe: Can yours do this? Pinmemberderek99993-Feb-13 4:39 
GeneralRe: Can yours do this? Pinmemberleppie3-Feb-13 6:26 
RantDafuk Juss Happened ? Pinmemberloctrice1-Feb-13 5:58 
Customer:

"Would I be correct in saying not everything is upgraded yet?"

"The X section of the screen isn't showing. I restarted it, and it came back but then it went away again after a few minutes"

"Setting Y is wrong. Is there a way to change that from here?"

Me:
"That is correct, not everything has been updated yet. I'm still working on the one's I got the information for this morning"

"If the unit can't connect to the server, feature X will go away until it regains connection. Once it can connects, it should come back"

"We don't currently have a way to change that from there"



The boss:
"You have a short concise way of responding, which is good with developers, but you can make the customer feel like you are putting them off so you can do something else. I know that's not what you are doing, but it can seem that way. We want the customer to feel tended to. Make them feel like you are doing everything you can to help them. I'll reply on your behalf in case he is still stewing about your email".



I'm still looking for what I did wrong. His reply on my behalf certainly seemed elegant, but ... It was just restating what I said. I still don't get it, and I wouldn't think the customer was mad. Mad? really?

The boss would know better than me for sure, so I'll have to work on this. It is just frustrating.
If it moves, compile it

GeneralRe: Dafuk Juss Happened ? PinmemberJ4amieC1-Feb-13 6:54 
GeneralRe: Dafuk Juss Happened ? Pinmemberloctrice1-Feb-13 7:53 
GeneralRe: Dafuk Juss Happened ? Pinmembervbmike1-Feb-13 8:22 
GeneralRe: Dafuk Juss Happened ? PinmemberBig Daddy Farang1-Feb-13 8:48 
GeneralRe: Dafuk Juss Happened ? PinmemberDistind1-Feb-13 10:05 
GeneralRe: Dafuk Juss Happened ? Pinmemberloctrice2-Feb-13 4:56 
GeneralRe: Dafuk Juss Happened ? PinmemberRajesh R Subramanian1-Feb-13 17:06 
GeneralRe: Dafuk Juss Happened ? PinmvpRichard MacCutchan2-Feb-13 0:26 
GeneralRe: Dafuk Juss Happened ? PinmvpOriginalGriff2-Feb-13 4:26 
GeneralRe: Dafuk Juss Happened ? Pinmember_Maxxx_3-Feb-13 15:54 
GeneralRe: Dafuk Juss Happened ? PinmemberSoMad2-Feb-13 9:04 
GeneralRe: Dafuk Juss Happened ? Pinmemberloctrice3-Feb-13 4:32 
GeneralRe: Dafuk Juss Happened ? Pinmemberjschell2-Feb-13 9:43 
GeneralRe: Dafuk Juss Happened ? Pinmemberloctrice3-Feb-13 4:32 
GeneralRe: Dafuk Juss Happened ? Pinmember0bx3-Feb-13 10:47 
GeneralRe: Dafuk Juss Happened ? Pinmember_Maxxx_3-Feb-13 16:02 
GeneralRe: Dafuk Juss Happened ? Pinmember0bx4-Feb-13 5:10 

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