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GeneralI just wonder... Pin
Marco Bertschi4-Feb-13 5:29
memberMarco Bertschi4-Feb-13 5:29 
GeneralRe: I just wonder... Pin
ahmed zahmed6-Feb-13 13:10
memberahmed zahmed6-Feb-13 13:10 
GeneralCan yours do this? Pin
Dalek Dave3-Feb-13 0:31
memberDalek Dave3-Feb-13 0:31 
GeneralRe: Can yours do this? Pin
Ashley van Gerven3-Feb-13 0:44
memberAshley van Gerven3-Feb-13 0:44 
GeneralRe: Can yours do this? Pin
OriginalGriff3-Feb-13 0:56
mvpOriginalGriff3-Feb-13 0:56 
GeneralRe: Can yours do this? Pin
derek99993-Feb-13 3:39
memberderek99993-Feb-13 3:39 
GeneralRe: Can yours do this? Pin
leppie3-Feb-13 5:26
memberleppie3-Feb-13 5:26 
RantDafuk Juss Happened ? Pin
loctrice1-Feb-13 4:58
memberloctrice1-Feb-13 4:58 
Customer:

"Would I be correct in saying not everything is upgraded yet?"

"The X section of the screen isn't showing. I restarted it, and it came back but then it went away again after a few minutes"

"Setting Y is wrong. Is there a way to change that from here?"

Me:
"That is correct, not everything has been updated yet. I'm still working on the one's I got the information for this morning"

"If the unit can't connect to the server, feature X will go away until it regains connection. Once it can connects, it should come back"

"We don't currently have a way to change that from there"



The boss:
"You have a short concise way of responding, which is good with developers, but you can make the customer feel like you are putting them off so you can do something else. I know that's not what you are doing, but it can seem that way. We want the customer to feel tended to. Make them feel like you are doing everything you can to help them. I'll reply on your behalf in case he is still stewing about your email".



I'm still looking for what I did wrong. His reply on my behalf certainly seemed elegant, but ... It was just restating what I said. I still don't get it, and I wouldn't think the customer was mad. Mad? really?

The boss would know better than me for sure, so I'll have to work on this. It is just frustrating.
If it moves, compile it

GeneralRe: Dafuk Juss Happened ? Pin
J4amieC1-Feb-13 5:54
memberJ4amieC1-Feb-13 5:54 
GeneralRe: Dafuk Juss Happened ? Pin
loctrice1-Feb-13 6:53
memberloctrice1-Feb-13 6:53 
GeneralRe: Dafuk Juss Happened ? Pin
vbmike1-Feb-13 7:22
membervbmike1-Feb-13 7:22 
GeneralRe: Dafuk Juss Happened ? Pin
Big Daddy Farang1-Feb-13 7:48
memberBig Daddy Farang1-Feb-13 7:48 
GeneralRe: Dafuk Juss Happened ? Pin
Distind1-Feb-13 9:05
memberDistind1-Feb-13 9:05 
GeneralRe: Dafuk Juss Happened ? Pin
loctrice2-Feb-13 3:56
memberloctrice2-Feb-13 3:56 
GeneralRe: Dafuk Juss Happened ? Pin
Rajesh R Subramanian1-Feb-13 16:06
memberRajesh R Subramanian1-Feb-13 16:06 
GeneralRe: Dafuk Juss Happened ? Pin
Richard MacCutchan1-Feb-13 23:26
mvpRichard MacCutchan1-Feb-13 23:26 
GeneralRe: Dafuk Juss Happened ? Pin
OriginalGriff2-Feb-13 3:26
mvpOriginalGriff2-Feb-13 3:26 
GeneralRe: Dafuk Juss Happened ? Pin
_Maxxx_3-Feb-13 14:54
member_Maxxx_3-Feb-13 14:54 
GeneralRe: Dafuk Juss Happened ? Pin
SoMad2-Feb-13 8:04
memberSoMad2-Feb-13 8:04 
GeneralRe: Dafuk Juss Happened ? Pin
loctrice3-Feb-13 3:32
memberloctrice3-Feb-13 3:32 
GeneralRe: Dafuk Juss Happened ? Pin
jschell2-Feb-13 8:43
memberjschell2-Feb-13 8:43 
GeneralRe: Dafuk Juss Happened ? Pin
loctrice3-Feb-13 3:32
memberloctrice3-Feb-13 3:32 
GeneralRe: Dafuk Juss Happened ? Pin
0bx3-Feb-13 9:47
member0bx3-Feb-13 9:47 
GeneralRe: Dafuk Juss Happened ? Pin
_Maxxx_3-Feb-13 15:02
member_Maxxx_3-Feb-13 15:02 
GeneralRe: Dafuk Juss Happened ? Pin
0bx4-Feb-13 4:10
member0bx4-Feb-13 4:10 

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