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GeneralRe: Dafuk Juss Happened ? Pinmemberloctrice4-Feb-13 2:58 
GeneralRe: Dafuk Juss Happened ? PinmemberTheOtherCPian3-Feb-13 21:41 
GeneralRe: Dafuk Juss Happened ? Pinmemberloctrice4-Feb-13 2:57 
GeneralRe: Dafuk Juss Happened ? PinprotectorPete O'Hanlon4-Feb-13 4:36 
loctrice wrote:
I'll reply on your behalf in case he is still stewing about your email

 
There is possibly another side to this, and there's a lot that we don't know here, so this could well be way off the mark, but when I read the boss part here, it sounds to me like the client has been on to him and complained. Looking at this from the clients point of view, they could be reading the second paragraph as - "oh, it'll fix itself in its own time".
 
It's not necessarily that you did anything wrong, and you shouldn't take it that way, but with a lot of these situations, there are egos at the other end who need handling in certain ways. Quite often, a bit of soft soap and flannel is all they need to feel as though they are the most important thing in your world.
 
One way to word this could have been (off the top of my head):
 
"You are absolutely right that feature X has disappeared. Unfortunately, this is an unavoidable side effect when we lose the connection to the server; we are looking at ways to prevent this from happening, and will schedule this into our roadmap as we appreciate that this presents a less than ideal experience for yourself."
 
If I were a particulary fragile ego, the first paragraph could be read as an implied criticism as well (mind you, I'd have to be really fragile to construe it that way). The reason they could misconstrue it is because there's almost a silent "well duh! we can't deliver the upgraded parts that we're still working on."
 
As always, communications with a client have to really be viewed and reviewed before you send them. In a lot of cases, there's a personal connection between a manager and the client that gives them an insight into how best to talk to them.
 
One thing I will ask - is there a reason that you didn't phone the client first? I always find that the personal touch helps to make a client feel that they are really valued. This is why I keep notes on all my clients of trivia like their favourite sports, teams, wife and kids names, etc. A minute or so of personal interaction makes it look like you really care.
I was brought up to respect my elders. I don't respect many people nowadays.

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GeneralRe: Dafuk Juss Happened ? Pinmemberloctrice4-Feb-13 6:57 
GeneralRe: Dafuk Juss Happened ? PinmemberRage6-Feb-13 1:28 
GeneralRe: Dafuk Juss Happened ? PinprotectorPete O'Hanlon6-Feb-13 1:53 
GeneralRe: Dafuk Juss Happened ? PinmemberH.Brydon8-Feb-13 18:27 
JokeI haven't been able to go to martial arts class for a week now... PinmemberJohnny J.31-Jan-13 22:49 
GeneralRe: I haven't been able to go to martial arts class for a week now... PinmvpMika Wendelius4-Feb-13 5:35 

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