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GeneralRe: Dafuk Juss Happened ? Pin
Richard MacCutchan1-Feb-13 23:26
mvpRichard MacCutchan1-Feb-13 23:26 
GeneralRe: Dafuk Juss Happened ? Pin
OriginalGriff2-Feb-13 3:26
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GeneralRe: Dafuk Juss Happened ? Pin
_Maxxx_3-Feb-13 14:54
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GeneralRe: Dafuk Juss Happened ? Pin
SoMad2-Feb-13 8:04
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GeneralRe: Dafuk Juss Happened ? Pin
loctrice3-Feb-13 3:32
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GeneralRe: Dafuk Juss Happened ? Pin
jschell2-Feb-13 8:43
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GeneralRe: Dafuk Juss Happened ? Pin
loctrice3-Feb-13 3:32
memberloctrice3-Feb-13 3:32 
GeneralRe: Dafuk Juss Happened ? Pin
0bx3-Feb-13 9:47
member0bx3-Feb-13 9:47 
GeneralRe: Dafuk Juss Happened ? Pin
_Maxxx_3-Feb-13 15:02
member_Maxxx_3-Feb-13 15:02 
GeneralRe: Dafuk Juss Happened ? Pin
0bx4-Feb-13 4:10
member0bx4-Feb-13 4:10 
GeneralRe: Dafuk Juss Happened ? Pin
loctrice4-Feb-13 2:58
memberloctrice4-Feb-13 2:58 
GeneralRe: Dafuk Juss Happened ? Pin
TheOtherCPian3-Feb-13 21:41
memberTheOtherCPian3-Feb-13 21:41 
GeneralRe: Dafuk Juss Happened ? Pin
loctrice4-Feb-13 2:57
memberloctrice4-Feb-13 2:57 
GeneralRe: Dafuk Juss Happened ? Pin
Pete O'Hanlon4-Feb-13 4:36
protectorPete O'Hanlon4-Feb-13 4:36 
loctrice wrote:
I'll reply on your behalf in case he is still stewing about your email


There is possibly another side to this, and there's a lot that we don't know here, so this could well be way off the mark, but when I read the boss part here, it sounds to me like the client has been on to him and complained. Looking at this from the clients point of view, they could be reading the second paragraph as - "oh, it'll fix itself in its own time".

It's not necessarily that you did anything wrong, and you shouldn't take it that way, but with a lot of these situations, there are egos at the other end who need handling in certain ways. Quite often, a bit of soft soap and flannel is all they need to feel as though they are the most important thing in your world.

One way to word this could have been (off the top of my head):

"You are absolutely right that feature X has disappeared. Unfortunately, this is an unavoidable side effect when we lose the connection to the server; we are looking at ways to prevent this from happening, and will schedule this into our roadmap as we appreciate that this presents a less than ideal experience for yourself."

If I were a particulary fragile ego, the first paragraph could be read as an implied criticism as well (mind you, I'd have to be really fragile to construe it that way). The reason they could misconstrue it is because there's almost a silent "well duh! we can't deliver the upgraded parts that we're still working on."

As always, communications with a client have to really be viewed and reviewed before you send them. In a lot of cases, there's a personal connection between a manager and the client that gives them an insight into how best to talk to them.

One thing I will ask - is there a reason that you didn't phone the client first? I always find that the personal touch helps to make a client feel that they are really valued. This is why I keep notes on all my clients of trivia like their favourite sports, teams, wife and kids names, etc. A minute or so of personal interaction makes it look like you really care.
I was brought up to respect my elders. I don't respect many people nowadays.

CodeStash - Online Snippet Management | My blog | MoXAML PowerToys | Mole 2010 - debugging made easier

GeneralRe: Dafuk Juss Happened ? Pin
loctrice4-Feb-13 6:57
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GeneralRe: Dafuk Juss Happened ? Pin
Rage6-Feb-13 1:28
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GeneralRe: Dafuk Juss Happened ? Pin
Pete O'Hanlon6-Feb-13 1:53
protectorPete O'Hanlon6-Feb-13 1:53 
GeneralRe: Dafuk Juss Happened ? Pin
H.Brydon8-Feb-13 18:27
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JokeI haven't been able to go to martial arts class for a week now... Pin
Johnny J.31-Jan-13 22:49
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GeneralRe: I haven't been able to go to martial arts class for a week now... Pin
Mika Wendelius4-Feb-13 5:35
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JokeI was going to make a joke.... Pin
Johnny J.31-Jan-13 22:47
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GeneralRe: I was going to make a joke.... Pin
Bassam Abdul-Baki1-Feb-13 0:37
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GeneralRe: I was going to make a joke.... Pin
Johnny J.1-Feb-13 0:47
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GeneralRe: I was going to make a joke.... Pin
OriginalGriff1-Feb-13 23:58
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GeneralRe: I was going to make a joke.... Pin
Johnny J.2-Feb-13 7:09
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JokeWeird People Pin
ihoecken30-Jan-13 0:38
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GeneralRe: Weird People Pin
Bassam Abdul-Baki30-Jan-13 0:51
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GeneralRe: Weird People Pin
Johnny J.30-Jan-13 1:08
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GeneralRe: Weird People Pin
Bassam Abdul-Baki30-Jan-13 1:16
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GeneralRe: Weird People Pin
Johnny J.30-Jan-13 1:18
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GeneralRe: Weird People Pin
V.30-Jan-13 1:46
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GeneralRe: Weird People Pin
ihoecken30-Jan-13 1:51
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GeneralRe: Weird People Pin
V.30-Jan-13 1:59
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GeneralRe: Weird People Pin
Pete O'Hanlon30-Jan-13 3:20
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GeneralRe: Weird People Pin
V.30-Jan-13 3:28
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GeneralRe: Weird People Pin
Pete O'Hanlon30-Jan-13 4:02
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GeneralRe: Weird People Pin
V.30-Jan-13 22:00
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GeneralPredictions for 2013... Pin
Henize29-Jan-13 13:47
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GeneralRe: Predictions for 2013... Pin
Le Gauchiste29-Jan-13 17:04
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GeneralRe: Predictions for 2013... Pin
Pete O'Hanlon29-Jan-13 20:26
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GeneralRe: Predictions for 2013... Pin
Nagy Vilmos29-Jan-13 22:29
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GeneralRe: Predictions for 2013... Pin
Chris Meech30-Jan-13 4:24
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GeneralRe: Predictions for 2013... Pin
Henize30-Jan-13 17:01
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GeneralRe: Predictions for 2013... Pin
Chris Meech31-Jan-13 2:25
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GeneralRe: Predictions for 2013... Pin
Chris Quinn30-Jan-13 4:33
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GeneralRe: Predictions for 2013... Pin
jschell30-Jan-13 8:38
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GeneralRe: Predictions for 2013... Pin
Henize30-Jan-13 16:59
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GeneralRe: Predictions for 2013... Pin
ryanb3131-Jan-13 1:50
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GeneralRe: Predictions for 2013... Pin
jschell31-Jan-13 8:03
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GeneralRe: Predictions for 2013... Pin
Henize31-Jan-13 16:36
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