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GeneralRe: Developed In House Software Client Dealings Pin
Maximilien3-Oct-19 22:40
MemberMaximilien3-Oct-19 22:40 
GeneralRe: Developed In House Software Client Dealings Pin
lopatir3-Oct-19 5:44
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GeneralRe: Developed In House Software Client Dealings Pin
Kornfeld Eliyahu Peter3-Oct-19 5:44
mveKornfeld Eliyahu Peter3-Oct-19 5:44 
GeneralRe: Developed In House Software Client Dealings Pin
F-ES Sitecore3-Oct-19 5:55
mveF-ES Sitecore3-Oct-19 5:55 
GeneralRe: Developed In House Software Client Dealings Pin
Rick York3-Oct-19 6:08
mveRick York3-Oct-19 6:08 
GeneralRe: Developed In House Software Client Dealings Pin
  Forogar  3-Oct-19 6:24
professional  Forogar  3-Oct-19 6:24 
GeneralRe: Developed In House Software Client Dealings Pin
Sander Rossel3-Oct-19 6:30
professionalSander Rossel3-Oct-19 6:30 
GeneralRe: Developed In House Software Client Dealings Pin
kmoorevs3-Oct-19 7:44
Memberkmoorevs3-Oct-19 7:44 
For me it's almost always phone/email/remote desktop.

I handle frontline support for the software I develop and 'rent/lease' to clients around the US. Over 20 years this now includes 2 major desktop apps, the 100 or so add-on modules/utilities that support them, and around 2 dozen web applications.

Devs dealing directly with the clients may be uncommon, but I believe it has benefits for both parties.

0: The developer gets to practice their people skills.
1: The client gets a direct line to the person who can most likely fix/improve something.
2: The developer sometimes gains domain knowledge.
3: Products improve quickly to eliminate those annoying client phone calls.

Regarding #3, this has been the biggest driver for me...to lessen the length of time I need to be on a call/remote to find and fix a problem. To this end, our main products have some really nice support features for submitting and receiving files for troubleshooting/fixing problems:

a: downsize/zip/upload feature for our managed sql server users to instantly post a customer database. The downsized file is in Access format. Our apps are agnostic (for the most part) so it's possible to stay online with a client while I download and hookup to his current database to find a problem.
b: download/run script files. The main apps also have the ability to download and run script files for anything from automating imports, to fixing a specific problem, to pre-configuring a new module.
c: easy to use updaters.

Having an automated deployment chain here is essential. It has occurred when an issue has been debugged, fixed, recompiled, and redeployed, (signed/sealed/delivered), and downloaded in < 10 minutes without leaving the remote. Stupid mistakes happen, but are dealt with swiftly! Smile | :)
"Go forth into the source" - Neal Morse

GeneralRe: Developed In House Software Client Dealings Pin
BillWoodruff4-Oct-19 5:48
mveBillWoodruff4-Oct-19 5:48 
GeneralRe: Developed In House Software Client Dealings Pin
kmoorevs4-Oct-19 8:09
Memberkmoorevs4-Oct-19 8:09 
GeneralRe: Developed In House Software Client Dealings Pin
BillWoodruff3-Oct-19 18:14
mveBillWoodruff3-Oct-19 18:14 
GeneralRe: Developed In House Software Client Dealings Pin
KateAshman4-Oct-19 0:14
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GeneralRe: Developed In House Software Client Dealings Pin
Slow Eddie4-Oct-19 3:55
professionalSlow Eddie4-Oct-19 3:55 
GeneralSelf driving cars Pin
Jörgen Andersson3-Oct-19 5:24
communityengineerJörgen Andersson3-Oct-19 5:24 
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MarcusCole68333-Oct-19 5:27
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PIEBALDconsult3-Oct-19 5:32
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jeron13-Oct-19 5:32
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lopatir3-Oct-19 5:33
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Jörgen Andersson3-Oct-19 6:58
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PeejayAdams3-Oct-19 5:34
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Rick York3-Oct-19 6:04
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Amarnath S3-Oct-19 6:22
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GeneralRe: Self driving cars Pin
  Forogar  3-Oct-19 6:26
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GeneralRe: Self driving cars Pin
Richard MacCutchan3-Oct-19 6:42
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jeron13-Oct-19 6:48
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