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QuestionDesktop issue Pin
David Crow16-Aug-17 6:46
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I have a Dell XPS system with Windows 10. It has four SATA ports. Everything is going fine except for one thing: the DVD drive.

When I first got it earlier this year, the drive, although not used extensively, worked fine. I was able to install a few things from it. Shortly thereafter, I installed two more HDDs. All four SATA ports are now full. I can see and use the three HDDs just fine but not the DVD drive. On a few occasions, the DVD drive shows up and I can use it like normal. Other times, not! The BIOS recognizes the drive, just not Windows (using either Windows Explorer or Disk Management).

So my question is, would having all four SATA ports full be the cause of any of this?

[edit]
I went out to Dell's site and ran their diagnostic program on my machine. It had two recommendations: one for the WiFi adapter, and the other for the BIOS. I don't use WiFi, so I opted for the BIOS update. Since installing, the DVD drive has remained intact. Thumbs Up | :thumbsup:
[/edit]

Thanks.
DC

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modified 20-Aug-17 23:21pm.

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