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Survey Results

For how long should you provide basic support for your software?

Survey period: 21 Mar 2016 to 28 Mar 2016

Basic Support meaning security patches and assurance your app will continue to run on the platforms / OS it originally targeted. Support time for version N starts when version N+1 is released.

Q1. Consumer applications

OptionVotes% 
Up to 2 years30347.34
Up to 5 years19730.78
Up to 7 years507.81
Over 7 years9014.06

Q2. Business and office productivity applications

OptionVotes% 
Up to 2 years16225.31
Up to 5 year23636.88
Up to 7 years12018.75
Over 7 years12219.06

Q3. Critical Applications (Medical, engineering etc)

OptionVotes% 
Up to 2 years7812.19
Up to 5 years11317.66
Up to 7 years8613.44
Over 7 years36356.72



 
GeneralPlease fix the poll Pin
regerteast27-Mar-16 5:15
regerteast27-Mar-16 5:15 
GeneralIf it continues to make money, support it for the time period that it makes money for. Pin
R. Erasmus22-Mar-16 21:02
R. Erasmus22-Mar-16 21:02 
GeneralRe: If it continues to make money, support it for the time period that it makes money for. Pin
Rajeev Jayaram23-Mar-16 3:23
Rajeev Jayaram23-Mar-16 3:23 
GeneralRe: If it continues to make money, support it for the time period that it makes money for. Pin
AnvilRanger23-Mar-16 6:47
AnvilRanger23-Mar-16 6:47 
GeneralRe: If it continues to make money, support it for the time period that it makes money for. Pin
Jeremy Falcon23-Mar-16 12:46
professionalJeremy Falcon23-Mar-16 12:46 
GeneralRe: If it continues to make money, support it for the time period that it makes money for. Pin
AnvilRanger24-Mar-16 3:58
AnvilRanger24-Mar-16 3:58 
GeneralRe: If it continues to make money, support it for the time period that it makes money for. Pin
Jeremy Falcon24-Mar-16 7:13
professionalJeremy Falcon24-Mar-16 7:13 
Generalif you no longer going to support it, and it no longer makes money, make it open source Pin
R. Erasmus22-Mar-16 21:00
R. Erasmus22-Mar-16 21:00 
GeneralRe: 2 years and then make the app open source Pin
Nitin Singh India23-Mar-16 20:23
Nitin Singh India23-Mar-16 20:23 
GeneralActually, the OS provider should ensure they don't screw up my app when making updates. Pin
R. Erasmus22-Mar-16 20:58
R. Erasmus22-Mar-16 20:58 
GeneralMost Critical Applications actually include a very support period (1-3 years) Pin
Ryan Scott White22-Mar-16 18:08
professionalRyan Scott White22-Mar-16 18:08 
GeneralMS-DOS Pin
_WinBase_22-Mar-16 6:30
_WinBase_22-Mar-16 6:30 
GeneralRe: MS-DOS Pin
MarkTJohnson22-Mar-16 9:39
professionalMarkTJohnson22-Mar-16 9:39 
GeneralRe: MS-DOS Pin
_WinBase_22-Mar-16 23:26
_WinBase_22-Mar-16 23:26 
GeneralRe: MS-DOS Pin
darkliahos23-Mar-16 2:40
darkliahos23-Mar-16 2:40 
GeneralHow about none? Pin
kmoorevs22-Mar-16 2:57
kmoorevs22-Mar-16 2:57 
GeneralManagement... Pin
Nathan Minier22-Mar-16 1:34
professionalNathan Minier22-Mar-16 1:34 
Generalwhatever makes the most $$ Pin
Dennis E White21-Mar-16 7:00
professionalDennis E White21-Mar-16 7:00 
probably not the most PC message but I assume the answer to this is generally going to be whatever is most profitable for the company.

Have to image with connected based apps you don't sell it as bundled software but more so SaaS and PaaS.

GeneralRe: whatever makes the most $$ Pin
Jeremy Falcon23-Mar-16 12:47
professionalJeremy Falcon23-Mar-16 12:47 
GeneralRe: whatever makes the most $$ Pin
Dennis E White23-Mar-16 13:27
professionalDennis E White23-Mar-16 13:27 
GeneralRe: whatever makes the most $$ Pin
Jeremy Falcon23-Mar-16 13:29
professionalJeremy Falcon23-Mar-16 13:29 
GeneralIt depends if upgrade is free or not... Pin
Philippe Mori21-Mar-16 6:42
Philippe Mori21-Mar-16 6:42 
GeneralJust looked in a hat... Pin
musefan21-Mar-16 3:38
musefan21-Mar-16 3:38 
GeneralAll the way to the gallows Pin
Dan Neely21-Mar-16 2:56
Dan Neely21-Mar-16 2:56 
GeneralWithout smooth support every product is doomed for scrap Pin
KarstenK21-Mar-16 2:19
mveKarstenK21-Mar-16 2:19 

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