Survey Results - Who does your IT support these days?

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DevOps being overhyped, you are expected to do everything by your own...

Anurag Gandhi13-Nov-20 5:32

13-Nov-20 5:32

Yeah, now you need to be your own for pretty much everything, like grabbing a coffee, coding, fixing hardware/software, talking to client, managing team...
Almost everything but your pay hike... Poke tongue | ;-P

Life is a computer program and everyone is the programmer of his own life.

The idea that I'd ask someone else for IT support...

markrlondon11-Nov-20 11:24

markrlondon

11-Nov-20 11:24

... boggles my mind.

I'm supposed to be technical!

It's Mordac, all the way down

raddevus10-Nov-20 4:32

raddevus

10-Nov-20 4:32

Dilbert Comic Strip on 1997-09-15 | Dilbert by Scott Adams[^]

Dilbert Comic Strip on 1998-04-06 | Dilbert by Scott Adams[^]

Dilbert Comic Strip on 1999-09-03 | Dilbert by Scott Adams[^]

Dilbert Comic Strip on 2001-01-22 | Dilbert by Scott Adams[^]

Dilbert Comic Strip on 1999-10-03 | Dilbert by Scott Adams[^]

Dilbert Comic Strip on 2005-08-01 | Dilbert by Scott Adams[^]

Dilbert Comic Strip on 2005-08-02 | Dilbert by Scott Adams[^]

Company supplies it but ...

CHill6010-Nov-20 2:25

CHill60

10-Nov-20 2:25

I usually end up being the one that everyone asks first - largely because they can understand the answers I give them! Laugh | :laugh:

A Combination

Jacquers9-Nov-20 20:12

Jacquers

9-Nov-20 20:12

A combination of the above choices, depending on the situation. Small issues I sort out myself. Some settings are managed by domain / network admins, so they have to change them. E.g. if a laptop has to be formatted and the OS reinstalled. I had to replace the battery myself on my laptop a while back, which I'm able to do. For bigger HW and some SW issues they send out a technician (I'm at a remote branch, not the main office where the IT dept. is).

Re: A Combination

RDM Jr10-Nov-20 0:35

RDM Jr

10-Nov-20 0:35

My situation is similar. For my laptop, I'm IT Support; the company thinks my laptop has 8GB of RAM, in reality I've upgraded to 32 (minimum requirements include Outlook, Teams, Skype open, plus my development work requires Visual Studio, Excel, PowerPoint and occasionally Access all open simultaneously as well). A couple of network locations are set up so I can grant permissions to users who need them, but typically if it's beyond the reach of my home network, I have to get IT support involved.

Worst case (which hasn't happened yet), I'll ask my son (graduated this year with a Networking/Computer Security degree) or daughter (also a grad this year, in Computer Science) for assistance. So far, though, the advice/assistance has flowed the other way; age & treachery still triumphs over youth & skill!

Re: A Combination

OriginalGriff10-Nov-20 0:38

OriginalGriff

10-Nov-20 0:38

Please don't repost if your question does not appear immediately: both of these went to moderation and required a human being to review them for publication. In order to prevent you being kicked off as a spammer, both had to be accepted, and then I have to clean up the spares. Have a little patience, please!
I've deletes the other version.

"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
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I do it.....

Ron Anders9-Nov-20 4:09

Ron Anders

9-Nov-20 4:09

Years ago someone ran past me, tapped me and said "You're IT!"
So now I'm IT and everyone stays away from me now presumably so I can't make them IT.

Precisely as when I'm in office

den2k888-Nov-20 23:40

den2k88

8-Nov-20 23:40

I do my own IT support Big Grin | :-D

mostly because I have experience in doing that, so I happen to be faster than the overburdened ICT office (and get to have offered coffees from them for having saved them some work).

GCS d--(d+) s-/++ a C++++ U+++ P- L+@ E-- W++ N+ o+ K- w+++ O? M-- V? PS+ PE- Y+ PGP t+ 5? X R+++ tv-- b+(+++) DI+++ D++ G e++ h--- r+++ y+++* Weapons extension: ma- k++ F+2 X

I stumble through and hope for the best

Sander Rossel8-Nov-20 21:56

Sander Rossel

8-Nov-20 21:56

And not just for IT support either Laugh | :laugh:

Best,
Sander

Azure Serverless Succinctly
Migrating Applications to the Cloud with Azure
arrgh.js - Bringing LINQ to JavaScript

Re: I stumble through and hope for the best

Jalapeno Bob9-Nov-20 10:46

Jalapeno Bob

9-Nov-20 10:46

As a retired software developer and now full-time rancher, it is left to me to provide IT support for the ranch, my wife and the ranch hands (aka, my children). My wife and children take a "toaster" approach to IT: it is just supposed to work when you press the button.

My wife, who before becoming a rancher, could code in FORTRAN. But that background does not leave her ready for today's IT challenges, even for the relatively small needs of the ranch.

It is left to me to keep everyone's personal computer, the business computer, assorted laptops and cell phones up-to-date, free of viruses and other malware, and otherwise working. As an IT professional, I would love to replace the aging equipment, but as rancher, I cannot justify the expense.

__________________
Lord, grant me the serenity to accept that there are some things I just can’t keep up with, the determination to keep up with the things I must keep up with, and the wisdom to find a good RSS feed from someone who keeps up with what I’d like to, but just don’t have the damn bandwidth to handle right now.
© 2009, Rex Hammock

[Other] Working from office

Amit Joshi CP8-Nov-20 19:20

Amit Joshi CP

8-Nov-20 19:20

Working from office

Amit Joshi

Value of the value is valued only if its value is valued.

Last Visit: 31-Dec-99 18:00 Last Update: 5-Jun-23 20:25

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Option	Votes	%
I do my own IT support	417	65.26
My company / organisation provides IT support	325	50.86
A friend / colleague / neighbour / strange guy who lives down the hall from me provides IT support	47	7.36
We use a professional IT Support company	70	10.95
We use the services of our local computer store (eg GeekSquad)	35	5.48
There's no IT support. We stumble through and hope for the best	71	11.11
I don't need IT support.	83	12.99
Other	41	6.42
Responses	639
Respondents were allowed to choose more than one answer; totals may not add up to 100%