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Hi All,
I have created an asp.net c# website that is being used like a helpdesk, tickets are being logged and resolved etc.
I now want to add a pop up that should appear on the user that logged the tickets' pc when the IT personnel updates the ticket.
I am not sure how or if you can use notifyicon to do this?
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You would need to install an application on their machine which talked to the ticket server. There's no way to do that simply through a web interface.
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Thank you for the response!
How would the application know which tickets belong to which user? - I have a username linked to the ticket and a ticket number.
Sorry if I sound stupid! 
I don't know much about c# applications, I have only worked with websites.
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If the user name was linked to their Windows Identity, then you can use that. If, however, your site uses a custom login mechanism or something like OAuth, then the user is going to have to associate their identity with the notification application - this would typically require you to provide a settings page where they entered their user name and password details so that you could verify that they were a valid user.
To be honest, this opens a whole can of worms, including things such as verifying that web service requests haven't been intercepted and so on. A simpler method would just be to email them.
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Thank you so much!
I would just use email, but my company wants the pop up. They want to move away from emails.
I think I found my solution! 
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NickyRamshaw wrote: I think I found my solution!
Only if the user has a Windows machine. What do you do if they only ever use an iPad? Or how about those few people using WinRT? Perhaps they only use Linux boxes.
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