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1) There are quite a few solutions that allow me to see someones screen, and NOT give me clipboard access... Meaning, they could could be hitting a limited help desk feature. Or they could have disable the clipboard sharing for security reasons. That was the implication. How are you going to find out if you don't ask?
And we never really said "Yes you should feel stupid", we said things like "Everyone Does it, that's why we walk you through it, have a great day!".. But that is what we were thinking!!!
OCR was pretty good 19 years ago. With todays quality screen shots. I would not be surprised if you couldn't get a HEXADECIMAL (assuming) response with pretty HIGH Accuracy. I would certainly try it. Also, screen resolutions these days are wonderful vs. the old scanning DPIs that created the problems!
Finally, in your response, after entering it. You should send the reminder instructions, and ASK if these did not work for you, please contact us so we can make our software better...
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if the machine has no internet and cant send email whats the point of the copy button since they can not paste it into the mail?
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See responses above. If you're remoting into a locked down system, then the clipboard function still at least has a chance of working across the remoting layer. I'm not suggesting it's the solution to everything, but having the button there is still more useful than not providing it and asking every customer to take a screenshot.
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Well it could be that the machine in question is being accessed through some sort of screen sharing app that doesn't support a shared clipboard. I know when I have to get involved in a support call, I often will be using TeamViewer on my workstation to view an RDP session on the support technicians Workstation connected to a VM in the cloud connected through a VPN to an RDP session on a workstation in the customer's environment that is in turn connected to the VMWare hosted server. In those cases copy and paste between my workstation and the customer's server often involves many many steps involving 3 different people at 3 different locations, whereas obtaining a screen grab is quick and dirty.
On the other hand, I still can't fathom why I'm getting screen shots of a terminal window from my QA people showing a one line error message when they could more easily copy and paste the text.
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As I've said elsewhere, I always give users the benefit of doubt. That said, I know for a fact (based on actual logs generated from the machine running our software) that in a lot of cases, the machine is being accessed directly and there's no remoting involved at all.
All I was saying is that despite this, some people still won't use the button.
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Instead of a button that copies the text to the clipboard, why not put it straight into a file (open the save as dialog if you want them to chose the file name/location) and ask them to copy that file to a computer with Internet and email it to you.
In any case, if the computer does not have Internet access, it is what they have to do: create a file and copy it to another computer (USB stick?), so why not do the first part for them.
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Can I suggest adding OCR capability to your license generation system?
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Probably more trouble than it's worth, I'm afraid. I can transcribe these strings fast enough, it's just that I hate having to do it.
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My question is: If the user doesn't have internet access, how are they going to send you an email? If no one else is going to say it, I will.
This is a bad UI (User Interface) and UED (User Experience Design).
Also, if the user can email you the information, they more than likely can activate their license through the internet. If they can't activate their license through the internet, and are forced to email it, then it usually means they have to find a location with internet so they can do what needs to be done.
This poses another question, how will they correctly carry the license key information to a new location? Some may save it in a text file. Some may write it down.
Do you see where I am going with this?
However, this is just my personal opinion.
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Just because the machine they're installing our software on doesn't have access to the internet, doesn't mean every machine they have access is also blocked.
We've been using this third-party licensing software for a decade and a half, and despite its flaws, it hasn't caused us to lose any sale. As much as we'd like not to deal with any license, period, it's a necessary evil.
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Illustrated: [^].
«... thank the gods that they have made you superior to those events which they have not placed within your own control, rendered you accountable for that only which is within you own control For what, then, have they made you responsible? For that which is alone in your own power—a right use of things as they appear.» Discourses of Epictetus Book I:12
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bear, bare ... oh I see what you just did.
I'd rather be phishing!
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okay ... but, did the story give you paws ?
«... thank the gods that they have made you superior to those events which they have not placed within your own control, rendered you accountable for that only which is within you own control For what, then, have they made you responsible? For that which is alone in your own power—a right use of things as they appear.» Discourses of Epictetus Book I:12
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I'm glad to see that the bear is receiving treatment for it's injuries. As for the selfie fan? Evolution in Action...
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
AntiTwitter: @DalekDave is now a follower!
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OriginalGriff wrote: I'm glad to see that the bear is receiving treatment for it's injuries.
Agreed. If that happened here, there would be idiots wanting to put down the bear. 
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That is the policy around here.
#SupportHeForShe
Government can give you nothing but what it takes from somebody else. A government big enough to give you everything you want is big enough to take everything you've got, including your freedom.-Ezra Taft Benson
You must accept 1 of 2 basic premises: Either we are alone in the universe or we are not alone. Either way, the implications are staggering!-Wernher von Braun
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A man was mauled to death by a bear after he reportedly tried to take a selfie with the animal
Not that I'm into selfies myself - but I've been told it's just polite to ask if it's ok first. Obviously this guy didn't.
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Is it still a selfie if there are 2 people in the picture?
Just asking!
Maybe man didn't die because of a selfie but because of a delfie with a bear?
Mind blown! 
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Captain! See engines can't bear it any longerrr!
I have lived with several Zen masters - all of them were cats.
His last invention was an evil Lasagna. It didn't kill anyone, and it actually tasted pretty good.
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What are you sinking about?
Bastard Programmer from Hell 
If you can't read my code, try converting it here[^]
"If you just follow the bacon Eddy, wherever it leads you, then you won't have to think about politics." -- Some Bell.
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Yeah, I try to take selfies with dangerous animals all the time. Unfortunately, I'm all nubs now. 
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I wonder how his family are bearing up.
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Selfies should be given their own category in the Darwin Awards. There are simply too many that go wrong to give other Darwin Award candidates their proper due. 
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I spent now several hours - reading dozens of Formus/Blogs/MSDN articles - to make it working for me. Do you think anybody other is also interesting on this and it is worth to write a tip/trick on that? Your opinions?
Or do you maybe know about a good article which describes the Scenario already?
It does not solve my Problem, but it answers my question
modified 19-Jan-21 21:04pm.
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If you've already spent several hours then I can guarantee someone, somewhere, is just as frustrated.
So: yes please!
cheers
Chris Maunder
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